Knowledge Centre

Day: August 29, 2019

Categories
Key things to help you everyday

Determining the effective lifecycle of your assets​

Village managers wear so many hats in their busy and complex roles and one of those hats you’ll be aware of is managing the ‘reactive’ and ‘proactive’ asset management strategies of your villages.

An important part of these strategies is determining the effective lifecycleof various assets from the sink tap to bigger items like the renewal of bowling greens or swimming pool pumps.

This data will feed into village operating budgets and capital expenditure budgets.

At the recent Village Manager Professional Development Workshop days, Village Managers said they spend anything from 30-50% of their day attending to property and asset management activities.

Many Village Managers won’t have building or quantity surveyor qualifications but that doesn’t mean they can’t be ‘proactive’ and have an extensive list of ‘trusted’ professionals they can turn to.

There are also a couple of tools that can help speed up the process of determining effective lifecycles for village assets.

For Village Managers in QLD, the legislative requirement for the completion of an independent review and report by a Quantity Surveyor every five years removes much of the risk of inaccuracy and provides confidence in the decision making around the management of assets.

If this approach isn’t something that’s possible immediately there are options that Village Managers could begin to adopt:

  • Ensure ALL product manuals are easily accessible and referred to regularly.
  • Seek professional help from a trusted cost manager/builder/Quantity Surveyor.
  • Refer to the taxation offices effective life asset list in TR 2019/5 Table A
  • Consider asset management software programs from the simple to operate to detailed ones like TechOne.​
  • Seek advice from an experienced colleague

Jodie

Categories
Things to watch

New NSW Ageing and Disability Commissioner warns retirement village operators

The new tough-talking Commissioner, Robert Fitzgerald AM warned village operators at the recent Property Council’s NSW Annual Retirement Forum that he would follow in the footsteps of the Royal Commission’s territory and crackdown on abuse in people’s homes, including retirement villages.

Commissioner Fitzgerald told village operators that they will be expected to produce any documents, from emails to Post It notes, and provide access to any premises to show their commitment to ending abuse, neglect and exploitation of the elderly in the community.

 Appointed to the new role on 1st July 2019, Mr Fitzgerald will have wide-ranging powers to conduct investigations into allegations of abuse and neglect.  He made it absolutely clear that he will use his powers to end elder abuse.

  • “Unless values are lived, they will falter.” 
  • “If incentives are not aligned with those values, the incentives will win, and abuse will occur.”
  • “Misconduct will happen because of failures of leadership and culture.  You show us we can trust you.”

Mr Fitzgerald gave examples of what would constitute abuse, including the case of a retirement village resident who was told by an electrician he had been warned by the Village Manager that she was a troublemaker – an act he termed psychological abuse.

He told the audience, “To believe this is a lilywhite industry is ridiculous!”

Chris

Categories
What the research tells us

DCM Institute and LASA align to support Village Managers with career progression

The DCM Village Manager Professional Development and Peer Network Program is a national program providing access to ongoing professional development and support developed and delivered by industry experts.

Launched in April, the program already has over 180 members.

We encourage LASA members to join the program which we are proud to announce is endorsed by LASA and participants will receive recognition of prior learning (RPL) directly into LASA’s Diploma of Leadership & Management conducted through LASA’s registered training institute – http://lasa.asn.au/training.

For more information contact:

LASA: Paul Murphy, PaulM@lasa.asn.au
DCM Institute: Judy Martin,
judym@dcmmedia.com.au

Jodie

Categories
Latest industry developments

Regional Meet Victoria – September 3rd 7.45am​

At the last Regional Meet in Victoria in June attendees were able to be a part of specific discussion groups for retirement living, community care and residential care.

In these groups they were able to share insights, trends and knowledge to support each other.

Next Tuesday, at Village Baxter, another breakfast will be held with guest speaker Andy Price (pictured, left) providing insightful information in his capacity as Director for Victoria and Tasmania, Complaints Operations, in the Aged Care Quality and Safety Commission. 

Register for the meet at: https://thedcminstitute.com.au/meeting-hub/peninsula-consortium-network-meeting/

Jodie

Categories
Key things to help you everyday

Characteristics that make for a good Village Manager​

Who doesn’t want to be the best Village Manager and yet when it comes to recruitment, it’s business acumen that’s considered important, mostly to fulfil the ‘operator compliance requirements’? 

However, village residents see those skills a little differently, and Resident Association Presidents have shared the characteristics they feel make a great Village Manager – the so-called ‘soft skills.’

  • Honesty and has a sense of humour
  • A genuine listener who takes an interest in the community
  • Consultative and able to understand every resident is different
  • Transparent and follows up on issues
  • An influencer for the good of the village

Many of these characteristics are based around good communication strategies, not ones put in place by marketing teams, it’s about you the Village Manager ensuring effective communication is a priority.

A smile costs you nothing. Add in empathy and it will go a long way to building trust and long-term relationships within your village.

I have often had to remind myself of the importance of stepping back from the busy day to day reporting, compliance and paperwork and take time out in my day to reach out and build great relationships.

Many of us will have been attracted to the role of Village Manager for the joy of supporting the community and serve residents, therefore for our own job satisfaction we too must ensure we build time into our diaries to make this happen.

If you are part of the VM program you can download the WHS checklist as part of the month-end materials.

Jodie