Reporting Results

Village Vibe – Diane Olson Village Manager Aminya Village, Baulkham Hills

On Wednesday 30th October, Aminya Village residents with members of family and friends, (over 40 ladies in total), celebrated Pink Ribbon Day in our Terrace Cafe with a very enjoyable High Tea.​

This is our third year for this event with Guest Speaker, Lee Christian, attending on behalf of the Australian Cancer Research Foundation to report on the many advancements and funding grants projects which we fundraise towards. Currently, to date, our generous residents have raised $1,474 with this year’s tally being $510.

A photo booth was created on the lounge area in the Café with some fun dress ups which created wonderful memories and lots of laughter for our residents. A great day was had by all who attended and enjoyed the spirit of the event.   

Things to watch

Regional Meets

During November and December 10 Regional Meets were held across the country.

Inaugural meetings were held in Perth, NSW and the Gold Coast with many of our colleagues meeting other Village Managers in their local area for the first time and Adelaide had a great turnout with a guest speaker who shared information on the benefits of meditation.

If you would like to host a meeting in the new year, contact Tania and she will coordinate the meeting for you.

Or if you would like to find out more just go to the Meeting Hub page on the DCM Institute website and follow the prompts. Please share the link to help us grow this great networking opportunity.Attend Regional MeetHost Regional Meet

Reporting Results

New South Wales operators have 26 Days to be Rules of Conduct compliant

This week the DCM Institute distributed and mailed out to Village Managers across NSW a guide that will assist them prepare for compliance with the new NSW Rules of Conduct regulations.

These new regulations highlight areas previously not found in legislation across the country. Check out this list – just part of the new required code:

  1. The need for operators and their staff to maintain their legislative knowledge
  2. Operators must have regard to the best interests of residents
  3. Operators must exercise skill, care and diligence
  4. Operators must act with honesty, fairness and professionalism
  5. Operators must not disclose private and confidential information about residents or prospective residents
  6. Operators must have an elder abuse strategy
  7. Operators must provide information to external selling agents
  8. Operators must not make false or misleading representations
  9. Operators have new guidelines for marketing requirements
  10. Operators must disclose any conflict of interests and maintain a register
  11. Operators must have a robust complaints and internal dispute handling process, register and staff must be trained in these processes
  12. Operators must maintain policy, procedure and registers for Village professionals ongoing professional development
  13. Operators must monitor staff compliance with policy and procedure 

During the month we have received a number of enquiries asking the difference between The Rules of Conduct and Code of Conduct.  Put simply if you are operating in NSW you must comply with all areas of the Rules of Conduct by 1 January 2020 as it is a Regulation.

You can download a copy HERE

Where as the Code of Conduct is a voluntary industry framework that helps create the benchmark for Retirement Living operational standards and whilst this too comes into effect 1 January 2020 you are able to sign up at any point once you have completed the self assessment.

Click here to view our Compliance guide, developed by DCM Institute, to assist operators meet their requirements.Download Rules of ConductDownload DCMI Compliance Guide

Key things to help you everyday What the research tells us

Self Care during the silly season…

One of the domains of the new industry Retirement Living Capabilities Framework is that of Self Management.

Importantly this domain mentions the ability to regulate emotions, thoughts, and behaviours to deliver organisational outputs effectively in different situations.

First up it’s vital that we Village professionals are also focused on our own self-care.

In my experience this time of year can provide situations where Village professionals find ourselves tiring, having come out of Annual meetings, facilitated events such as the Melbourne Cup and the various Christmas activities.  It is also a time of year where emotions can more easily run high.

Practising self-care involves recognising when your personal resources are running low and replenishing yourself rather than letting them run down to a point where you face the possibility of illness or burnout.

Here are 10 simple self-care activities to remember at this time of year:

  1. Set boundaries and communicate expectations on your availability to ensure that there is not a blurring between work time and home time
  2. Stock up on healthy treats in your bottom drawer
  3. Make time for a walk or some additional movement
  4. Create a habit that allows you the time at the beginning of the day to define perhaps the 3 important tasks you wish to get done
  5. Ensure you take a break during the day, away from your office
  6. Plan to do something that makes you smile each day
  7. Make sure you have a jug of water on your desk
  8. Take a deep breath before you respond to a difficult situation
  9. Ask for help; tell/share with someone your current challenge 
  10. Arrange something you will look forward to outside of work hours
Latest industry developments

Village professionals finally have a framework upon which to build future careers…

Last week the Retirement Living Council unveiled Stage 1 of its industry framework to support the careers of Village professionals and the sector.

The industry recognises that Village professionals play a vital role in the professional operation of communities and are the ones tasked with the key activities that deliver against resident expectations. 

Called the Retirement Living Capability Framework, it seeks to set the benchmark for the skills and capabilities needed by we professionals within the sector.

Check the image above – it gives you a clear idea of the areas you are the key executive. 

Stage 1 identifies the skills and capabilities required by a Village professionals, further work is being completed on Stage 2 which will design how this framework will operate, with Stage 3 focusing on the implementation expected to commence in mid to late 2020 (you will not be seeing the evidence of this work for a few more months).

This new framework is a welcome addition for the sector as it provides clarity and consistency for the sector and residents on the skills and capabilities they should expect from retirement living professionals. 

At the DCM Institute we were grateful to have the opportunity to contribute to the Stage 1 process and are excited that this new framework provides a basis for Village professionals to commence building your ongoing career paths.

If you would like to read more click here.