Reporting Results

Merry Christmas from the DCM Media and DCM Institute teams!

We take this opportunity to thank you, Village professionals far and wide, for your valuable contributions to the organisations, communities and residents you serve and for your continued commitment to the sector!  

If you are working through the holidays, perhaps you could try to:

  • Work a bit of fun or nostalgia into your workday
  • Put some carols on
  • Make time to share special some moments with your community
  • Share a meal with your community
  • Finish up some of the loose end to-do jobs whilst it’s a little quieter
  • Make taking down the decorations a community effort & shout morning tea
  • Make time to keep in touch with those important to you
  • Know that the DCM Institute community will be alongside you!

Wishing you the merriest of Christmases, a fantastic festive season and hope that 2020 delivers satisfaction, achievement and loads of fun times!


What the research tells us

2019 PD Program

I would like to take this opportunity to thank the early adopters of the Village Management professional development program which launched in April 2019.  

The program has seen Village professionals of 25+ years, regional managers, executive directors and CEO’s  come together to learn, share experiences, advance their careers and importantly the forming of a community of village professionals striving for the industry and themselves to be the best it can be.  

To me seeing the multiple teams attend the workshop days with their leaders reinforces the many amazing organisations that are committed not only to the sector but the people at the heart of the sector.

A special thank you to our industry partners MinterEllison, Russell Kennedy, O’Loughlins Lawyers and Jackson McDonald, and Culturise for their support and unwavering commitment during 2019.

I would also like to make a particular thank you to Leading Age Services Australia (LASA) who have supported the program and worked side by side with us in 2019 to ensure that members of the program are able, if they choose to do so, to work towards a Diploma of Leadership and Management.  

Over the summer break, the DCM Institute team will be continuing to work to improve this program with a new learning portal due for release in April 2020.

The 2020 program will respond to the feedback of current participants and will focus on increasing the flexible learning options, adding further valuable industry partnerships and tailoring content to enhance participant learning requirements.   

It will also offer four professional development workshop days to allow participants to engage in more face-to-face learning opportunities.

Key things to help you everyday

Village Summit 2020

The DCM Institute is proud to present two days of inspiration, unique learnings in community leadership, focused technical and soft skill development, professional development and networking.

 The VILLAGE SUMMIT will deliver:

  • A high intensity two-day forum focused on Village Managers and HO support
  • Extension on existing learnings and skills
  • Leadership skills and personal development 
  • Leadership experts showcasing the soft skills of leading people and communities 
  • A comprehensive review of ‘regulations’ – how they are changing the business of retirement villages and the skills required 
  • Mastering the 8 Point Plan, the Code of Conduct and Accreditation
  • Technology and retirement villages: efficiencies, care support, compliance
  • Property and assets management
  • Sales and marketing skills and the bottom line impact
  • A deep briefing on the retirement village sector and its exciting growth future 
  • Insight into the current and future expectations of residents
  • A foundation for ongoing professional development and career advancement
  • Networking opportunities with peers and leaders at every level of the sector

With 25 leading speakers to inspire and learn from, this is an opportunity not to be missed.

Find out more HERE.Download ProgramRegister Here

Latest industry developments

2020 – Year of the Village Professional

However, on the flip side the exciting news is that with all disruption comes opportunity for reframing and refocus, and we feel confident many operators are well on their way to make the most of these opportunities!

Village Managers will be at the centre. The DCM Institute is thrilled to share we have ended 2019 with over 300 members registered in the Village Management Professional Development program.

This includes private, not for profit and ASX organisations, regional and metro based, large and small.

It demonstrates the sector is responding to the suggestion that the Village Manager and their teams play the most important role in our sector in ensuring the expectations and requirements of both the operator and critically, the resident communities are a priority.

In recognition of this key role Village Professionals play in the sector, DCM Institute has committed to continue to run the ONLY Village Management focused two-day conference in the country – the VILLAGE SUMMIT – for a second year with over 300 delegates in attendance (more on that below).

The sector – via the Property Council – has launched, and will continue to implement throughout later 2020, a Capability Framework that will provide the basis for Village Professionals to map their careers. 

Together, these initiatives send a very clear message to advocacy bodies and government that the sector is investing in these very important professionals to ensure that it attracts and retains a stable workforce that is willing and able to deliver on resident expectations.

It also highlights the many amazing organisations that are committed not only to the sector but the people at the heart of the sector.

Reporting Results

2019 Review: What a year …

Resident Associations’ views and their expectations have been heard and considered more seriously than ever previously encountered by Governments across the country, with many states enacting immediate legislated reforms. 

In my own 20-plus years of experience, Ministers would barely be involved in the drafting of new Retirement Village legislation.

Yet in 2019, they were making election promises and directing drafting new legislation in various states due to the tireless advocacy work of the Resident Associations (Photographed Building Commissioner, David Chandler and Kevin Anderson, NSW Minister for Better Regulation and Innovation).

The continued slow and steady media activity via Today Tonight, The Australian and several local state-based papers has continued to confuse retirement villages and aged care.

Then we had Earle Haven Retirement Village on the Gold Coast confusing everyone when its aged care home was abandoned by the outsourced manager.

Reinforcing the media’s interest in our sector are the awards to Anne Connolly (pictured right) and her team from ABC, who recently took out the Australian Human Rights Commission’ Media Award for their ‘Aged Care: Who Cares?’ investigation which aired in September 2018.

2019 has also seen the increase in the acceptance of the Land Lease model and an extremely popular housing option for retirees.

Plus the introduction of many other hybrid model offerings such as LDK Healthcare – led by assisted living advocate Paul Browne – and their “Club membership” offer, apartment buildings with Care Concierges, etc….

Along the way village operators are building medium rise villages that look like hotels – and Village Managers will be leading them.

2019 has certainly been a year of disruption and refocus for many operators and the sector!