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Helping our residents stay connected and fighting loneliness in a village setting

When it comes to mental wellness and wellbeing, connecting and engaging with others is one of the most important things we can do.

As we get older, our social connections change.

We may lose friends and life partners, or be less physically able to attend activities in person.

The result?

Some individuals choose to remove themselves from situations where they engage with others.

There are many reasons someone might do this – it could be as simple not wanting to feel like a burden.

But the problem is it’s not healthy.

Retirement villages are normally great locations to facilitate the kind of social engagement we as individuals need to drive positive health and wellness outcomes.

But what about our residents who have become isolated and less connected?

What can we do, in our roles as village professionals?

It’s an important thing to be mindful of, especially amid the onset of COVID-19 which has increased the risk of older people feeling more isolated and less connected.

Facilitating positive change in your village

This is why we want to draw your attention to Connected AU, recommended by Gerard Mansour, Commissioner for Senior Victorians, in a recent LinkedIn article.

Connected AU has two key offerings, that can be great for residents:

  • The Letterbox Project – handwritten letters are sent from volunteers around the country to people experiencing isolation and loneliness.
  • Virtual Hobby Groups – Providing connection and engagement to people anywhere.

It’s relatively easy to set up, but it can drive serious positive outcomes in your village.

Just think of a resident who could benefit and then check out the Connected AU website here.

The easy of helping your resident will just fall into place.

A little bit of effort goes a long, long way

In our experience, when a resident is feeling lonely it’s the little things that count.

Something as simple as stopping to say hello when you see them in the village can really make their day. We’ve also seen great success with Facebook pages and messenger groups set up to engage residents on the tech-savvy side of things.

Here are a few extra ideas you might want to look into:

  • Be Connected – offers simple guides for older people to learn about technology and online safety. Learn more here
  • Community Visitor Scheme – residents may be eligible to access the CVS who arrange volunteer visits to older people. 
  • Local Government – contact them for information about clubs, activities and community events in your region.
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Key things to help you everyday Latest industry developments

The Retirement Living ‘Code of Conduct’ turns one, plus a useful tool to help your village stay compliant in 2021

The Retirement Living Code of Conduct celebrated its first birthday last week. 

The new code for retirement villages was developed by the Property Council and LASA to give customers confidence in village management and operations.

Ben Myers from the Property Council said they’ve been thrilled to see almost 50 per cent of retirement villages participate and sign on.

This is despite obvious external pressure from COVID.

You’ve got to say it’s a real win for the sector.

“This year we will be increasing awareness of the Code to grow the number of subscribers,” Ben says.

“We have set an ambitious target of 75 per cent take up in the industry. This would seriously demonstrate the industry’s commitment to residents and to robust self-regulation.”

We here at the DCM Institute strongly support the Code of Conduct industry framework, and believe it supports best practice village operation, staff retention and resident satisfaction.

This is why we’ve provided plenty of info in our village manager professional development program to supply knowledge, guidance and resources to fast-track compliance with the code.

Keep an eye out for a new tool to be released in our 2021 program.

The Code of Conduct Gap Analysis tool can be used in conjunction with the Code Implementation plan. These resources help operators progress in their compliance of the code in2021.

You can find out more about our professional development program, and how it will help keep your village compliant here.

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Key things to help you everyday Things to watch

Get ready – changes to NSW retirement village regulation are just around the corner

More regulation changes are on the cards, this time for retirement village operators in NSW.

On the 23 December 2020 the NSW Department for Fair Trading notified retirement living operators that there would be a raft of new compliance requirements to fulfill in 2021. 

One of the biggest changes comes in regards to asset management.

From 1 July 2021, operators are expected to maintain an Asset Management Plan (AMP) for the village’s main capital items.

This plan must be available to current and prospective residents, and include:

  • Costs associated with maintaining and replacing items of capital.
  • Reasons for decreases or increases in costs.
  • How often costs are incurred and the expected lifespans of items.
  • Maintenance and replacement requirements of items of capital.

Back in December the Department said, “To allow time for operators to prepare the asset management plans and fully comply with this requirement, penalty provisions for non-compliance will not commence until the second half of 2021”.

This week our colleagues over at Thomson Greer shared updated information, which says from 1 September 2021, village operators in NSW are expected to:

  • Prepare in consultation with the residents, an AMP including prescribed content every 10 years in relation to each village they manage;
  • Include into the AMP an asset register being a list of the major items of capital and their prescribed information (Asset Register);
  • If capital maintenance is included into the proposed annual village budget, include into the proposed budget a 3-year report relating to capital maintenance for major items of capital that is extracted from the AMP current for the corresponding period;
  • Update the AMP within 28 days of the annual budget being approved, if the 3-year report included into the approved annual budget differs from the AMP;
  • Update the AMP within 7 days of the purchase of a major item of capital.

This is important. If a major item of capital is not in the asset register, funding for its capital maintenance from the capital works fund or recurrent charges are not authorised.

Concurrently with the New Regulations, the Department of Customer Services has issued Secretary’s Guidelines for Retirement Villages AMPs, including a recommended template to follow when developing an AMP.

I managed to track down the gazette information which showcased the likely template sample and guidelines for the AMP’s in Appendix 1 & 2, pages 19-21. You can view the information here

For those operators keen to commence planning for this activity it may be a great resource to start helping you plan for developing your AMP.

Alternatively, engaging the services of a Quantity Surveyor would also be an option to consider for time poor village professionals.

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Key things to help you everyday Latest industry developments Things to watch

Join us at the LEADERS SUMMIT in your city – March 18 – 19

You’re cordially invited to join the DCM Institute at the LEADERS SUMMIT. Hosted by our sister company DCM Group, the LEADERS SUMMIT brings together 40 leading CEOs across five cities, live.

The key is to understand the recommendations from the Royal Commission into Aged Care, and the next steps for your business.

The impact for retirement living operators will be big, as the Commissioners are expected to promote a new model of living based on the current village setup.

In a COVID-safe setting, experience premium networking with your colleagues including our famous hatted restaurant dinners, full sit-down lunches and barista coffee breaks live in every city.

We’re going to be there, and we hope to see you there too.

The future of retirement living and aged care. It’s important.

Remember spots are strictly limited, so click this link to register now.