We don’t need to remind you about the diverse range of roles and responsibilities that are a part of every Village Professional’s role.
But something we always find interesting about Village Professionals is their background – the roles they had before entering the village setting.
Village Professionals can come from a variety of areas including property management, care services, hospitality, sales, community services and even the police force.
And often their induction, initial training and ongoing professional development is just as varied.
Getting it right isn’t always easy
We know from experience ongoing professional development is key.
In an industry where the legislative requirements and consumer expectations change so rapidly, professional development is the only way to keep your head above water and put a vast amount of difficult-to-interpret information into context.
Professional Development activities assist village professionals to update knowledge, access new resources and reinforce their current skill sets to ensure currency in capability.
Resources at your disposal
In support of this idea, the Property Council Retirement Living Council released the Management Capability Framework for the retirement living sector, which you can find here.
This framework outlines seven domains that you want to be maintaining currency in during your roles as a village professional:
- Governance and Compliance
- Change and Innovation
- Community Engagement
- Population Wellness
- Sales Professionalism
Not only does professional development provide these currencies, new learnings and a peer network, it provides Village Professionals with confidence, tenacity and resilience to continue with their often isolating and challenging roles.
Better villages and helping your carer
Professional development isn’t just a way to increase productivity.
It’s a coupling of tools and technologies to meet the expectations of current and future consumers, and a must in all contemporary business in 2021 and beyond.
This is especially true in retirement living , where all village professionals must constantly balance business needs with resident expectations.
For information about how DCM Institute can help with your professional development, click here.