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Village Operator

Recognition of Achievement in Professional Development

It wouldn’t be VILLAGE SUMMIT 2022 without DCM Institute taking a moment to recognise achievement in professional development. It was only fitting that the largest event of the year, recognised the greatest number of Village Managers.

In presenting the awards, Tiffany Folbigg, National DCM Institute Administrator, said “it is always a pleasure to stand up here and recognise the achievement of Village Managers who have reached a milestone of 1,000 Professional Development Points.”

Recognised on the day was Leanne McPherson (Adventist Senior Living), Kerrie Smile (Australian Unity), Anna Wilson Golden Lifestyles), Tony Lieschke (Kensington Gardens), Robyn Parry-Lyons (Aveo) and Lisa Ciantar, Jennifer Ward, Sonia Lechner, Donna Hollingsworth, Doug Read, and Jovica Sumenic who are all from Uniting.

Congratulations to all. Professional development starts with a commitment from the individual, with the support of who you work for. The DCM Institute is committed to recognising excellence in 2023 and looks forward to sharing this journey with more than 500 Village Manager and Head Office staff participants across the country.

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Facility Manager Village Operator

Put the resident first, at all times

Village Summit 2022 concluded this week in Sydney, with Cameron Kirby speaking about Chanje Partner’s ‘obsession’ with residents.

“Put the residents first, at all times, and they will do the marketing for you,” he began when addressing a full house of Village Managers and Head Office staff at the Hilton Hotel yesterday.

Talking to the consumer research Chanje Partners have undertaken recently, Cameron went on to explain that “the DMF is still relevant, where you have a clearly articulated value proposition that supports this financial model.”

Cameron went on to explain how a well defined service model is the key to justifying a DMF, talking to how service goes beyond simple pricks and mortar amenities, with care and support being a big part of what tomorrow’s residents are looking for, today.