DCM Institute's Professional Development Program
About Us
We believe that village professionals thrive as part of a network, striving for excellence for the benefit of the entire sector.
A career in the retirement living and aged care sector is one that is for purpose, with the lifestyle and wellbeing of senior Australians at the centre of everything we do. Which is why we are committed to the professional development of retirement village managers and head office staff across Australia.
Our mission is to elevate businesses in the retirement living and aged care sector and the standards that create positive experiences for senior Australians. Through enrolling in the DCM Institute’s professional development program for village managers, you will expand the knowledge and skills needed to excel in a for purpose sector.
Moving the needle of Village Professionalism
For Village Managers
DCM Institute produces monthly topics designed to evolve with market demands and regulatory changes. Through our networking days, your Village Managers have access to the most experienced experts in the retirement living and aged care industry.
For Village Owners
Upskilling your Village Manager results in improved day-to- day operations with less reliance on Head Office, and over all professionalism of service in the eyes of your customer.
True professionalism cannot be achieved unless there is a strong and respectful relationship between a Village Manager and their residents. The Rules of Conduct, as well as the audits undertaken by the Department demonstrate the power of the voice of your customer, your residents.