Carinity is celebrating its staff this International Women’s Day. Village Manager Maddison Morgan shares her passion for innovation, leadership, and making a lasting impact in retirement living.
We share some of the key takeaways from DCM Institute’s Professional Development Day series which featured Jacqui Perkins. Learn more about the WII-FM Factor and the power of language in expectation management.
The Weekly Source reports on new pressures on the retirement village business model under new aged care financial and prudential standards proposed by the ACQSC. The concern from the sector is real. Our summary of the week that was.
Last week the Retirement Living Council recognised the Victorian Village Manager of the Year. Her background is a shining example of the diverse career experience professionals on the front line bring to our sector.
The post-training slump is real! Accountability is the key to turning professional development insights into lasting impact. We look at how simple strategies can help you follow through effectively.
Before we were customers, we were human beings. This powerful insight from Jacqui Perkins highlights how retirement village operators can create meaningful moments of truth, strengthening trust, belonging, and resident satisfaction.
100% of those who attended DCM Institutes first Lunch & Learn agree – this is one initiative not to be missed!
Escalating invoices, service delays, and tensions between stakeholders—scope creep is becoming a serious issue. Do you need to consider revisiting the parameters of your engagement with key contractors and service providers?
After years of being a thorn in the side of operators and residents, the NSW Government is overhauling asset management requirements as part of a regulatory review.
Victoria’s proposed Retirement Villages Amendment Bill 2024 introduces major reforms, requiring operators to rethink financial and operational models.
Achieving what few can, Sue Nelson has fostered 100% resident satisfaction at Newling Gardens—a rare and inspiring testament to her dedication, innovation, and compassionate leadership.
Your hands can say as much as your words when speaking in public. They can help make your communication more impactful, or they can land you in hot water.