Bullying is now accepted as a real phenomenon affecting all people, including employees and residents of retirement villages.
Employees can bully each other and the residents. And residents can certainly bully employees.
Leading Victorian lawyers in the village sector Russell Kennedy have put together a fact sheet on how to prepare for bullying.
Check it out HERE.
Needless to say there are procedures.
Staff need to know that bullying is unacceptable, and how to make a complaint if they experience bullying.
Managers need to know how to recognise and prevent workplace bullying, and what to do if they receive a complaint. And how to make a complaint.
Policies and training will assist you to reduce your risk of a bad outcome, claims for workers’ compensation or a Fair Work Commission bullying process.