
GREAT EXPECTATION MANAGEMENT
DCM Institute’s Professional Development Days Return in FEB & MAR 2025
Each year the expectations of the most important people in our businesses and communities increases. As they increase, these people and the wider business look to Village Professionals to deliver the goods.
The most important people, our residents.
DCM Institute’s professional development days are about more than just learning; they offer a unique opportunity to connect and exchange experiences with like-minded professionals in the village sector, all of whom are united by a shared commitment to achieving operational excellence in village and community living.
City | Location | Date | |
---|---|---|---|
Adelaide | Crowne Adelaide | 18 February | Download program |
Perth | Crown Perth | 20 February | Download program |
Brisbane | Brisbane Marriott Hotel | 25 February | Download program |
Melbourne | Novotel on Collins | 27 February | Download program |
Sydney | Pullman Sydney Hyde Park | 5 + 6 March | Download program |
Registrations
DCM Institute Participants, your registration to the Professional Development Day is included in your subscription and gives you the opportunity to network on the day, including access all the presentations from the event.
Registration for participants
Included in membership
Single Event Participant
$350 + GST per person
JACQUI PERKINS RETURNS
Jacqui Perkins returns to DCM Institute in person across the country in all five capital cities. She is an expert in culture, customer experience and management.
Jacqui will take the helm of this series of events and explore what it means to not just meet the expectations of our residents, but to exceed them.
Jacqui, has been running leadership and sales training in the retirement village sector for over 10 years with organisations such as Aveo, Freedom Aged Care, McKenzie Aged Care, RetireAustralia and Australian Unity.
She combines real life experience with in depth knowledge. Her unique way of delivery is direct and engaging, which cuts through any resistance and allows people to let down their guard and open up to learning.


About our Professional Development Days
The DCM Institute is proud to be able to continue to share this journey with more than 600 Village Professionals across the county. During the months of February and March we will be doing a deep dive into navigating expectations and compliance in village operations with subject matter experts joining us in each capital city. The day will explore:
- Expectation Management
- Understanding compliance requirements
- Case Studies and Workshop
These days run from 8.30am until 3.00 pm on the designated dates across the country. Remember to bring your Learning Journals!
Attendance at our Professional Development Days is one of the many benefits of being a participant in the DCM Institute’s Program.
In 2025, we continue to make these professional & networking days available to non-members for $350 + GST per person. This is a small, valuable investment and will set you up for success as we enter Spring – the best time of year for sales.