Strong communities grow through everyday conversations that build trust, deepen relationships and help residents, families and colleagues feel genuinely heard, understood and valued by those around them.
Think about the last time you felt genuinely heard at work. Chances are, it built trust quickly. It made you more open. More willing to share. That’s the power of listening and it’s one of the most underused leadership skills.
Everyone is unique. Often at times in ways you might not have expected when you first step into a role. Developing your skills in the area of emotional intelligence can help.