The regulator has completed its first statewide audit. At our Tasmanian Lunch & Learn, they revealed their findings, including where operators still have work to do.
Residents may hear the facts and still be left wondering what a decision means for them. A well-told story can provide the context that turns an update into understanding.
The role has changed. The resident has changed. The workforce has changed. So how much of the way we lead is still fit for what comes next?
A Village Professional told me they were concerned residents would automatically endorse the cheapest quote for an essential services contract. The lowest price can be appealing, but it does not always deliver the best outcome for the village.
The further leaders move from daily village life, the easier it becomes to make decisions without seeing their impact. One operator is working hard to close that gap.
From resident incidents to complaints, conflict and difficult decisions, taking time to debrief can turn everyday experience into better leadership and better practice.
The broad direction of Western Australia’s retirement village reforms is known. New implementation details are now giving operators a clearer picture of what needs to happen, and when.
The NSW Retirement Village Residents Association (RVRA) will use its latest NSW Fair Trading grant to strengthen its education and advocacy work.
Before RetireAustralia’s newest community could grow, the Village Managers was tasked with assembling the team that would shape it, and create a culture where everyone takes responsibility for residents.
Think the Human Rights Commission is only about complaints? Think again. Karen Toohey shares a different perspective on the unique role of the ACT Human Rights Commission in ACT’s first Lunch & Learn.
A busy activity calendar can hide a difficult truth: residents may still feel lonely. We ask how village professionals can create genuine belonging.
Our most successful Professional Development Days revealed a confronting truth: difficult conversations rarely begin too early, but they can start far too late.