Categories
Latest industry developments Reporting Results What the research tells us

Community, community, community – the key motivation for potential residents!

Our sister company DCM Research has been undertaking a project to understand the attitudes and motivations for people moving into retirement communities in 2020.

We asked potential residents about their main reason for moving into a retirement community and compared this to our results from 2018.

Take a look at this chart below:

Now look at our results from 2018.

37% of buyers would now choose a retirement village for a sense of community, compared to just 14% before the pandemic.

Participants of the Village Manager PD program have shared anecdotal evidence that supports this.

This is also true for existing residents.

Throughout the COVID crisis, the importance of community has escalated, with many residents that had previously not engaged in resident activity coming forward and being a part of the community. 

Be it driveway bingo, plaza karaoke, balcony exercise or even quiz competitions, residents around the country have continued to express their appreciation for the community in which they live. 

Community offers boundless mental and physical benefits.

Residents get a sense of belonging, an opportunity to try something new, be entertained, stay fit and health, have social connection, purpose and so much more.

As an industry, it is vital we acknowledge the importance of community, as we seek to educate the wider population and government of the significant role we play in providing happy, healthy communities for older Australians.

Categories
Things to watch

Emergency plans revisited

We recently discussed the importance of emergency plans, and that more regulations are being developed across the country.

Again last week in Sydney at the DCM Professional Development Day, we had Kathleen Ng and David McElhone (pictured below) from the leading law firm MinterEllison run through new NSW regulations coming our way.

They had these points on the slide above that we thought was a good reminder of the minimum steps that need to be taken while you are doing a full review of emergency strategies and procedures.

Note the ‘once a year’ for safety inspections and evacuation exercise. Have you done yours?

Chris

Categories
Key things to help you everyday

Safe work responsibilities: are you aware? Are they on your team meeting agenda?

Key learning: Village Managers have significant responsibilities and accountabilities for safe work practices.

Last week in Sydney we had Colleen Harris, who is the Metropolitan Chief Inspector for Worksafe NSW, give a presentation on the responsibility of Village Managers – and operators – to provide a safe working environment (Colleen pictured below inset).

You will have a reasonable understanding of the responsibilities as an employer of workers, but you also have some responsibilities for contractors and others visiting or doing work in the village.

This is a serious subject. As the slide at the top shows, in NSW for example, Worksafe inspectors have more ‘power’ than the police when they enter a workplace to demand information etc.

This list gives you a taste of your obligations as a front-line manager:

  •     The need for WHS to be discussed on a regular basis with staff and sub-contractors
  •       Ongoing review of safe work practices
  •       The requirements for Standard Operating Procedures for operation of plant
  •       Provide safe systems of work particularly in relation to heights, plant and chemicals
  •       The storing and use of chemicals
  •       The need for protective personal equipment
  •       Induction of staff, contractors and volunteers
  •       Regular instruction, training and supervision to do their work in a way that is safe and without risk to theirs or others health

Remember, at times the common areas, staff offices, bowling green, and even residents’ homes may be considered a workplace by an inspector in the event of a workplace incident.

This month, August, as part of the DCM Institute Village Management Professional Development Program, we cover Legislation in each state.

If you are part of the VM program you can download the WHS checklist as part of the month-end materials.

Jodie