The regulator has completed its first statewide audit. At our Tasmanian Lunch & Learn, they revealed their findings, including where operators still have work to do.
Almost 27,000 Australians are registered on retirement village wait lists. The strength of that demand depends on how well operators understand, engage and nurture the people behind the number.
66% of Australians living with dementia live in the community. That means dementia is already part of village life. The question is: Are we creating environments that enable people to keep living well, or unintentionally making things harder?
Residents may hear the facts and still be left wondering what a decision means for them. A well-told story can provide the context that turns an update into understanding.
The role has changed. The resident has changed. The workforce has changed. So how much of the way we lead is still fit for what comes next?
The further leaders move from daily village life, the easier it becomes to make decisions without seeing their impact. One operator is working hard to close that gap.
From resident incidents to complaints, conflict and difficult decisions, taking time to debrief can turn everyday experience into better leadership and better practice.
Another team meeting. Another list of updates. Another hour where everyone hears what needs to happen – but does anyone leave knowing something new?
The biggest winter risk isn’t always the cold. It’s disconnection. We share the small observations and simple actions that help residents stay connected, healthy and supported through the colder months.
Being blamed for someone else’s problems can catch even strong performers off guard. Here’s how to respond, when to escalate and why leaders must act early.
Our recent Lunch and Learn left us with a clear understanding of what is required when the auditors coming knocking. And it’s not to panic.
Learn how Victoria’s proposed Retirement Village Code will impact operators, compliance and professional standards.