The regulator has completed its first statewide audit. At our Tasmanian Lunch & Learn, they revealed their findings, including where operators still have work to do.
Almost 27,000 Australians are registered on retirement village wait lists. The strength of that demand depends on how well operators understand, engage and nurture the people behind the number.
66% of Australians living with dementia live in the community. That means dementia is already part of village life. The question is: Are we creating environments that enable people to keep living well, or unintentionally making things harder?
Residents may hear the facts and still be left wondering what a decision means for them. A well-told story can provide the context that turns an update into understanding.
The role has changed. The resident has changed. The workforce has changed. So how much of the way we lead is still fit for what comes next?
A Village Professional told me they were concerned residents would automatically endorse the cheapest quote for an essential services contract. The lowest price can be appealing, but it does not always deliver the best outcome for the village.
The further leaders move from daily village life, the easier it becomes to make decisions without seeing their impact. One operator is working hard to close that gap.
From resident incidents to complaints, conflict and difficult decisions, taking time to debrief can turn everyday experience into better leadership and better practice.
Many of us didn’t plan a career in retirement living. After time away from the sector, Natalie Trajcevski has found her way back – joining us at the DCM Institute.
Caring for residents isn’t about dropping everything every time. It’s about creating space to give people your full attention while still leading the business behind the scenes.
The latest resident survey isn’t just about Support at Home. It offers an important reminder of the growing role Village Professionals are playing every day
Waiting lists are a sign of demand. But are operators mistaking interest for readiness? A simple question challenges us to think differently.