Five on Friday with Rachel Crosby

Introducing Rachel Crosby (pictured left), Village Manager at NovaCare Busselton in Western Australia, and part of DCM Institute’s exclusive 1,000 Club.

Describe your role as a Village Manager

“My role is a very interactive with the residents. I have an open door policy where at any time throughout the day I can be approached about any concerns they may, and assisting with an outcome, or sitting in a finance, social or committee meeting discussing and making decisions that will have the best outcome for the village.

“We are very lucky at NovaCare to have such an active committee along with a small but cheerful team whop are willing to assist at any moment.”

How did you become a Village Manager?

I was working in aged care achieving a Certificate 4 before I became joined NoveCare as Village Manager in Busselton in May 2011.

Describe how you are as a Village Manager

“It is the most fulfilling job one could ever have. No two days are ever the same and this can sometimes be a challenge, but the support I receive in my role from the board of NovaCare to the residents is very fulfilling and I look forward to what lies ahead. I have lived in the southwest of the state for most of my life and there is nowhere I would rather be.”

How has being part of the DCM Institute helped your career? 

“Being part of the DCMI has been crucial to my development as a manager. Being in the south west of Western Australia and being a standalone village is a tough gig but with the online learning portal I can keep up to date with what is happening within the industry from the comfort of my office, without having to drive for three hours to attend a meeting.

Any advice to anyone thinking of being a Village Manager?

“If you are passionate about older people and ensuring that their life is to be enjoyed then get on board and develop skills which will assist in gaining employment in the field, as it is not going away anytime soon.”

about the 1,000 club

The acheivement of Professional Development Points demonstrates an individuals commitment to learning and their own professional development with DCM Institute.

Every monthly topic released to the DCM Institute’s Knowledge Centre accumulates points for thos participants who complete them. Points are also acheived through working through the vast array of topics in the Knowledge Centre, as well as attending webinars, Professional Development Days and Village Summit Events.

For more information contact the DCM Institute.