The new Code of Conduct is gathering speed.
Close to 50% of all villages across the country have now started the process of building the Code into their operations. Is yours one?
The Code of Conduct was jointly created by the Retirement Living Council and Leading Age Services Australia (LASA) as an industry initiative to further build retirement villages as responsible corporate and community citizens.
In simple terms, the Code is a statement that retirement villages operate ethically and it has guidelines with checks and balances to support you to deliver a consistent, high-quality experience for residents.
You will find it will make managing your village easier. Word from the field is that residents, especially resident committees, are appreciating the structure the Code brings to operations.
It kicked off on 1 January and villages have 12 months to get the guidelines in place.
Two important steps are ongoing training of village management, which our DCM Institute Professional Development program has been designed to deliver, and a survey of residents every 12 months checking up on very particular areas.
We have just designed this survey for you and it will be released in the next four to eight weeks after we have tested it.
You can learn more about the Code of Conduct HERE.