Team Culture and leadership is now more important than ever before to deliver a great working environment, which incidentally greatly supports staff retention. This incidentally includes retention of village management, with vacancies at an all-time high.
In last week’s issue of SATURDAY, our editor Lauren Broomham talked with RetireAustralia’s CEO Dr. Brett Robinson on their success of zero turnover of their village managers in the last 18 months across their 28 villages.
Brett explains, their focus on training and development – and the group’s strong team culture – has been critical to staff retention and delivering best outcomes for residents.
Rugby High Performance Leader
A relatively new CEO to the sector, Brett is a former international rugby player for the Wallabies, which he followed up with heading the Australian Rugby Union’s High-Performance unit.
Brett also trained as a doctor and has spent much of his life working with the private sector including Mondial Assistance, Cancer Care and Bank of Queensland.
He recognises the Village Manager is the most important person in the business. It is also criticalto identify the right person with the right capabilities and skills, and then to heavily invest in them and their training. To this end it is no surprise – Retire Australia have recently signed up all their team to the DCM Institute.
It’s a front-line that delivers
Brett tells us when he worked in cancer care, the cancer nurses were the organisation’s greatest asset, because they genuinely cared about the patients and their families. He sees this as very similar to what we do in our sector, where people join villages seeking a caring and supporting community.
He does note that this is not always easy for small to medium businesses as there is a significant cost in this investment. However, the payoff is huge in terms of staff retention and satisfaction.
To read the full and fascinating story – please click HERE.