Village Manager Hannah Horsley (right, pictured with Support Coordinator Aggie Massarotti) has worked at Baptcare The Orchards in East Doncaster, Melbourne for the past 17 years.
She loves how the DCM Institute Management course teaches her that there can be a “different way of dealing with issues, concerns and comments”.
It has helped me with a difference perspective and way of thinking through such courses as dealing with residents committee and duty of care.
Hannah who has a nursing background, joined the Orchards when a friend said that was a role as she was looking to get back into the workforce after her last child started kindergarten.
“I felt aged care was my passion and I have not looked back,” she said.
”The DCM Institute is a fantastic resource and I love hearing from the other managers and discovering that we are all going through the same experiences and can share our knowledge together”.
Hannah admitted she has been on a “deep learning curve” with the Orchards undergoing a redevelopment over the last 6 years.
“We are in the final stage of the redevelopment. There is currently a 150 bed Aged Care Facility, 22 units, 33 apartments and a further 52 Villas under construction and due for completion in early 2024” she said.
The Orchards is a close community where everyone is valued, and we all support each other. Hannah believes this is what makes her Retirement Living Community a great success.
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