Categories
Facility Manager Key things to help you everyday Latest industry developments

Hidden suffering: Tackling grief in seniors’ living communities

In every senior’s living community, a high proportion of residents will be experiencing grief in one form or another. How can operators help residents at this challenging stage of life?

It’s an uncomfortable reality that for many residents in senior living communities, grief is a part of life.

Whether it be the loss of a partner, moving out of the family home, or the realisation they are in the final stages of their life, complex emotions will often accompany the move into a seniors’ community. Living with an older cohort also comes with challenges – residents die, which will always have ripple effect in a community.

For providers, acknowledging this truth and helping residents manage their feelings can be a way to help them live more meaningful, purposeful, and, ultimately, more joyous lives – and healthier, happier residents are good for business.

WHAT IS GRIEF?

Grief is the feeling we experience when we lose something significant, says former grief counsellor Peter Wilson, who is a resident of Brisbane’s Samford Grove retirement village.

“It might be the loss of a dream, the loss of a career, the loss of a house, the loss of a community, and, of course, a death,” Peter said.

MOVING INTO A SENIORS’ COMMUNITY

Moving into a senior’s living community can cause grief, said Peter.

“I don’t think people really understand the grief you go through when you must sell up, leave your family home, come to somewhere you don’t know, and give away all those family connections. It’s a huge loss,” said Peter, who moved to Samford Grove two years ago.

Though he is content today, the move to a retirement community triggered feelings of loss for Peter, and he could see others around him were experiencing similar emotions.

“You’ve got to start all over again making new friends – it’s really, really tough.”

Peter, who retired five years ago and is 76, said older people are also often “disenfranchised”. “Older people aren’t respected like they used to be,” he said.

As they approach the end of their lives, older people also often look back and begin to wonder about the meaning of their life.

“So, there are a lot of issues that can cause real despair,” he said.

A committed Christian, Peter spent decades working as a counsellor of various types, including roles as a nurse, grief counsellor, in the funeral industry, a crisis support worker, and eventually retraining and working as a psychologist and psychotherapist.

Having purpose and dignity are what help older people cope, Peter said.

Are providers doing enough to support residents coping with these challenging emotions and experiences?

GROUP SESSIONS

Five Good Friends is a Queensland-based home care provider that offers concierge services bringing activities, conversations, and education into seniors’ communities.

When Give Good Friends visited Samford Grove, and began talking to Peter, together they saw an opportunity to assist residents with discussion groups around life-changing experiences.

Peter said, “I started out in 1971, and I’ve got a PhD and academic work behind me, and I’m sitting here twiddling my thumbs. I thought, well, this is crazy. It’s almost selfish because I’ve got this experience and this training and there are others out there who could benefit.

“Instead of sitting here twiddling my thumbs, doing nothing, I’d like to do something that’s of value.”

Initially the groups will be held at Samford Grove, but Peter hopes the sessions “plant a seed” and he could extend the sessions to other communities where Five Good Friends are helping.

The first discussion groups will be based on the topics of making new friends – what hinders us from reaching out to people, overcoming shyness, and so on – managing loss in life, how to start a new chapter in a new setting.

LIFE SKILLS

Simon Lockyer, co-founder and CEO of Five Good Friends, said moving into a seniors’ community is a major life change and can cause residents to experience a complex range of emotions – both negative and positive.

“The resident might have planned on the move, but they might also have had to move from living in the family home, they might have lost a partner, or they are moving into a community where they don’t know anyone, and for some residents the move is a signal that this is the last chapter,” said Simon.

“It’s a complete change of life,” he said.

Often when they are out talking to residents, Simon said they tell them that after their first two or three nights in the community, new residents will wake in the morning thinking, ‘What have I done?’

“But six months down the track, they’re like, ‘I wish I made this decision earlier’,” Simon said.

Acknowledging those feelings of loss and grief, and learning some strategies to cope with them, could help to make that transition easier for new residents.

REACH OUT

Peter has one piece of advice for residents who might be suffering.

“Reach out for help. Most people don’t need professional help.

“I put it to you that 80% of people’s issues can be dealt with by a sensitive good friend – a family member or a friend – and tell your story.”

Categories
Facility Manager Latest industry developments Uncategorized

Celebrating volunteers – the backbone of the retirement industry

Tens of thousands of people, of all ages, volunteer to contribute enormously in retirement villages and aged care homes.

The Change Makers is the theme for this year’s National Volunteer Week, 15 to 21st May, which celebrates the vital work of volunteers.

Volunteering is at the core of the care sector. Many businesses in the sector were created by volunteers. Staff time is shared amongst the clinical needs of residents, whereas a volunteer is there purely to spend quality time with residents. It’s not just the residents who reap the benefits of the volunteer experience, the volunteers themselves gain a deep sense of purpose and fulfilment from their role.

HammondCare has about 750 volunteers and it is looking for more people willing to give 1-2 hours a week for 12 months or longer in the community, in aged care homes or hospitals.

In November 2020, The Age Care Census 2020 stated there were 11,980 volunteers in residential aged care (a decline of 49% from 2016) and in retirement living, volunteers help with social activities, act as companions, and help with transportation.

Volunteering has been central to HammondCare’s Mission since the independent charity’s beginnings 90 years ago. It has launched Share Joy – Volunteer with Us campaign to find people keen to make a real difference in volunteering roles in NSW, the ACT and VIC.

Categories
Facility Manager Latest industry developments Village Operator

Retirement living operators’ confidence double the three-year average

The latest ANZ/Property Council Survey states the nation’s retirement living sector has strong confidence around capital value growth and construction activity levels over the next 12 months.

Operators are more confident about 12-month construction activity levels than the residential, office, industrial, retail and hotel sectors.

Confidence levels in capital growth (22.9 points) are almost double the three-year average since COVID-19 hit Australia’s shores in March 2020 (12.0). Construction activity sentiment currently sits at 46.3 points, up 10.6 points in the same period.

Retirement Living Council Executive Director Daniel Gannon warned operators state government reform processes could hurt the positivity.

“Industry confidence around Australia has improved over the past 12 months, but various state legislative reviews loom large on the horizon,” Daniel said.

As The Weekly SOURCE stated in an Opinion Article “Act or face the Consequences” last Tuesday, the reviews to the Retirement Village Acts in QLD, SA, VIC and WA focus on changes to Exit Entitlements.

 “This comes at a precarious time given the country is facing challenges around housing supply, affordability, cost and supply chain constraints. If these reforms make it harder for operators to build and operate age-friendly communities, it could place a handbrake on supply and dampen confidence at the worst possible time,” Daniel said.

“Importantly, our industry offers a trifecta of opportunity – superior housing outcomes for senior Australians, more housing supply, while delivering significant efficiencies for State, Territory and Federal Governments.

“However, investment conditions and confidence can be strengthened or eroded by legislative frameworks around the country.”

Categories
Latest industry developments

The Uniting NSW.ACT chef in Food Service’s Chef of The Year final

Luke Stephens, Executive Chef for four of Uniting NSW.ACT’s facilities from Farmborough Heights to Gerringong on the NSW South Coast, has competed in the $10,000 Foodservice Australia Chef of the Year competition in Melbourne.

It is the time chefs for the ageing sector have been among the 32 finalists for the competition, which finished on Tuesday.

The 31-year-old started working at Uniting NSW.ACT eight months ago and hails from Albury/Wodonga on the NSW/VIC border. He owned his first restaurant at aged 20 and has worked in the industry ever since.

Luke changes the menu for the residents every three weeks.

“All the food is local. We get our meat from J D Meats Gerringong and Albion Park Village Meats.

“The best part is sitting down with the residents and see them enjoy the food.

“I have nothing to lose in the final and I am just going to enjoy every minute.”

Tom Hitchcock, Head Chef, at The Spirit House Restaurant, Yandina, on QLD’s Sunshine Coast was judged Foodservice Australia Chef of the Year.

Categories
Latest industry developments

A reflection on those who served, and continue to serve

I have been blessed to have visited and worked in many retirement villages across Australia, and for more than two decades I have witnessed firsthand the significance of Anzac Day for our residents.

It is a time when they connect with their personal history and experiences, and for many, it holds a special place in their hearts.

I have met many residents over the years who have served in wars or had family members who did. They share their stories with me, and I see the pride and emotion in their eyes as they talk about their service to our country.

Working with Village Managers and residents, I have seen the joint efforts made to ensure Anzac Day remains significant in their community. From commemorative services to outings to local events and Dawn Services, everyone comes together to honour and pay respect to those who have sacrificed, served, and continue to serve our country.

As someone who has never fought in a war, I may not fully comprehend the experiences and sacrifices made by our servicemen and women. However, I can take a moment to reflect, recognize and honour their sacrifices in the company of our residents and within our wider community.

On this Anzac Day, let us remember and pay our respects to those who have served our country.

Lest we forget.

Categories
Latest industry developments

Act or face the consequences

Expect to see occupancy rates up, unit prices to have risen and revenue at record levels when the new Property Council Retirement Census is released in June. However, there are dark clouds on the horizon with Retirement Village Acts facing amendments in QLD, SA, VIC and WA with the subject of exit entitlements and extra safeguards for residents front and centre.

Daniel Gannon, the Retirement Living Council Executive Director, is travelling the country to try and represent its members and Paul Murphy, Principal Advisor – Retirement Living and Seniors Housing, Aged & Community Care Providers Association, is representing ACCPA. In today’s The Weekly SOURCE, we publish the latest from Russell Kennedy Lawyers on the proposed changes to the Victoria Retirement Villages Act.

“The Bill significantly re-writes the Retirement Villages Act 1986 (Vic) and makes many fundamental changes across all stages of the resident’s journey through a village,” lawyers Rosemary Southgate and Donna Rayner state.

Retirement village operators need to act as there are likely to be substantial changes unless representation is made and made well. As Daniel told me, if retirement villages become unviable then the capital for development will go elsewhere.

In February, the Retirement Living Council (RLC) said it had 80 members, representing about 771 villages. There are 2436 villages in Australia (IBIS World 2023), so Daniel needs more clout behind him to say he is representing the sector.

For the sector to evolve, it needs representation at the highest level. It helps to have a strong membership.

Categories
Facility Manager Latest industry developments

The Royce Ambassador Royce Simmons starts “Big Walk” from BaptistCare Kintyre Living

BaptistCare Kintyre Living in Dubbo, in NSW’s Central West, laid on a BBQ and serenaded The Royce Ambassador Royce Simmons and fellow rugby league greats Brad Fittler and Andrew Farrer on the former Penrith Panthers’ captain’s 313km walk to Bathurst. 

Royce, a resident at the Tulich Family village The Royce, which is named after the former rugby league player, is for the second successive year raising funds for dementia research and supporting local junior rugby league clubs. 

Royce will complete his walk in 12 days, and will finish prior to the Royce Simmons Cup to be played between the Panthers and Wests Tigers at Carrington Park, Bathurst on Saturday, 29 April. 

DCM Group, owner of the DCM Institute, paid a visit to The Royce last month and met Royce after he had walked to the Blue Mountains and back. 

Click HERE to support Royce’s Big Walk.

Categories
Facility Manager Latest industry developments

RSL LifeCare Lifestyle Manager Sarah Phillips coordinates four centres for ANZAC Day

ANZAC Day, Tuesday 25 April, is a very important and special day for many people in retirement living and aged care, their families and staff.

Behind the scenes making the national day of remembrance for all Australians and New Zealanders “who served and died in all wars, conflicts, and peacekeeping operations”, special is Sarah Phillips, Lifestyle Manager for Residential Aged Care at RSL LifeCare Narrabeen on Sydney’s Northern Beaches.

Sarah coordinates RSL LifeCare’s four residential aged care homes on site to ensure that the residents can attend the activities and services.

It’s a big job as Sarah has to work out how many volunteers are needed and what transport is involved (buggy and buses).

RSL LifeCare holds four major events to mark ANZAC Day:

  • RSL ANZAC Village, Narrabeen Service on Wednesday 19 April, with speaker General the Honourable Sir Peter Cosgrove AK AC(Mil) CVO MC (Retd);
  • Field of Remembrance Dedication and Anzac Service, El Alamein Village, Lyneham, ACT, on Friday 21 April, with speaker Matt Anderson, Director of the Australian War Memorial.
  • Dawn Service on Anzac Day, 25 April, at RSL ANZAC Village, Narrabeen, with speaker Rear Admiral Lee Goddard RAN CSC (Retd).

Kerry Morris, RSL LifeCare’s Manager of Events and Community Engagement, manages the Narrabeen and Canberra events. The Canberra event is in partnership with the Australian War Widows ACT.

“I work closely with Sarah and the Retirement Living Team at Narrabeen including maintenance, landscaping, transport and catering. It really does take a ‘village’ to pull it all together,” Kerry said.

David Deller, Fundraising & Events Manager RSL LifeCare Veteran Services, is managing the annual BridgeClimb.

Categories
Key things to help you everyday Latest industry developments

SA Health Minister promises new laws to protect retirement village residents

SA, the home of Retirement Living Council Executive Director Daniel Gannon, seems the hotbed for new laws against retirement village operators.

Only days after SA Federal MP Rebekha Sharkie put a motion to the Australian Government calling for the retirement sector to operate under national regulations, the SA Government’s Health Minister Chris Picton has promised changing the state’s Retirement Village Act 2016 through the Retirement Villages (Miscellaneous) Amendment Bill 2023.

Consultation opened on 31 March and is open to 19 May.

Proposed changes include improving contract transparency with information on all fees and charges made available to prospective residents, including remarketing fees and charges and how exit fees are calculated.

A review of the Act was undertaken in 2021, with the Government stating it had received 200 submissions by residents, operators, peak bodies and other interested parties. Independent reviewers found that while many parts of the Act were operating as intended, there was still “room for improvement” and 60 recommendations were made.

The amendments to the Act are aimed at increasing consumer protections; strengthening standards applying to retirement village operators and village staff, and strengthening the powers and functions of the Registrar.

The Review’s recommendations also considered the potential growth of the retirement village sector, the challenges of an ageing population putting increased demand on the sector and the wide variety of operators in the retirement villages space.

“Reforms need to be done in a balanced way to ensure the sustainability of the sector and that people are not taken advantage of,” the Minister said.

“These proposed reforms will put consumer protection at the forefront and also minimise any unnecessary impacts on retirement village operators.”

Daniel Gannon said contract transparency was vital and underpinned reform work that the Council was undertaking with Governments.

Categories
Latest industry developments

Aveo Group’s $11M settlement saved the retirement living sector

The capitulation by the class action lawyers Levitt Robinson in its six-year bid to score a speculated $100 million-plus from village operator Aveo Group, claiming dodgy contracts and deals with residents, saved the retirement village sector months and months of shockingly bad media coverage over claimed rip-off contracts.

A class action win could have resulted in more class actions, a winding back of contract options available to residents of retirement villages and ramifications for the price exiting residents could sell at, not to mention the continued undermining of trust in the sector and impact on residents and the village workforce.

All village operators will know the damage caused by the joint investigation in 2017 between The Sydney Morning HeraldThe Age and ABC’s Four Corners, which claimed Aveo was engaging in practices that included churning residents, fee gouging, and misleading marketing promises.

‘Bleed them dry until they die’ ruined all village sales by up to 30% for three years. The sector lost over $3 billion in value as a result. ASX-listed Aveo was hardest hit, resulting in it being bought by Canadian investment giant Brookfield Asset Management, who attracted Tony Randello to head Aveo from the leadership of Lendlease Retirement to resurrect the group.

Levitt Robinson has now expressed regret for the distress and anxiety caused to Aveo residents because of the class action.

While both parties have agreed that the introduction of the Aveo Way contract was lawful and in accordance with industry standards, Aveo has agreed to pay $11 million in full and final settlement to bring this matter to a conclusion after six years of needless legal action.

This settlement is without admission of liability by Aveo and remains subject to Court approval. How much, if anything, of the settlement amount will go to residents is yet to be determined. The class action was brought on a “no win, no fee” basis and was funded by US litigation funder Galactic.

A good outcome for the sector – but one that is not so good for the residents and families who must now move on.