An ‘aha’ moment at our recent Professional Development Day reminded us: it’s the peaks and potholes that shape the resident experience. How can we design more moments that truly matter?
DCM Institute held its first professional development day in Canberra yesterday, following a request from the Retirement Living Council’s ACT committee to deliver hands-on training for village managers across the region.
The ACT Government has given the funding for the residents’ body in the nation’s capital to set up a “virtual” office and dedicated phone line, so residents and stakeholders can get in touch and share information.