Code of Conduct and Accreditation

Are you preparing for Accreditation?

It’s the time of year where many village professionals are starting to think about compliance with the Code of Conduct and/or Australian Retirement Village Accreditation Scheme.

One of the key activities of the Code of Conduct and Accreditation compliance is the conducting of an annual Resident Survey as one of the means of consultation.

The DCM Group can assist you with this!

Working with the DCM Institute team, the DCM Group has designed a Resident Survey that will tick many of the compliance requirements for both the Code of Conduct and Accreditation scheme.

It will not only help you meet compliance obligations, but also provide great insight and information that can be used in future operational planning for the coming year.

If you are interested in this great new service reach out to DCM Group’s Anna Archibald here.

Many of you may be feeling overwhelmed at the thought of having to be ready to undertake what’s needed to achieve the Code of Conduct or ARVAS requirements.

The best advice I can give is to have a plan, tackle the job one step at a time and document the way things need to be done.

The POLICY should be the standards you set for your village.

The PROCEDURE will set out how you will achieve those standards.

Here are a few tips to help:

Identify the categories of operations within your village, eg. property, finance, human resources
List for each category the policy, procedures, tasks and decisions associated with each category (Suggestion — check your last month’s calendar for tasks you do regularly as a starting point)
Use the Code of Conduct and Accreditation standards as tools to develop a Gap analysis (Suggestion — the ARVAS standards can be be downloaded as a great starting point without you being registered in ARVAS)
Consult with your team
Consult with your residents’ committee
Prioritise what needs to be done
Decide on a timeline and outline your weekly/monthly actions

And the best piece of advice — DON’T overthink it and DON’T be afraid to ask for help!

Jodie