Latest industry developments

The new Australian Retirement Village Accreditation scheme has been launched

ARVAS replaces the Lifemark and IRCAS accreditation programs. 

This new village accreditation scheme is co-owned by the Property Council of Australia and Leading Age Services Australia (LASA).

It will focus on the expectations of both existing and future residents who choose to live in your retirement villages across all states and territories.

ARVAS will offer more robust quality and operational processes that incorporate six traditional areas, and a new quality area of resident care.

The seven areas are:    

  • Community Management
  • Human Resource Management
  • Resident Entry and Exit
  • Resident Engagement and Feedback
  • Environment, Services and Facilities
  • Safety and Security
  • Resident Care (if applicable)

The new scheme is an extension to the existing Retirement Living Code of Conduct aimed at creating certainty and transparency for those living in retirement communities, including dispute resolution.

Your operator needs to decide to engage with ARVAS for your village.

Download the ARVAS standards here.

Here at the DCM Institute, we recognise the importance of the Retirement Living Code of Conduct and ARVAS.  We encourage Village professionals to start familiarising yourselves with these frameworks, encourage your operator to participate and begin planning.

And remember, the DCM Institute continues to provide support and tools to enable participants in the Village Manager Professional Development program to better understand and achieve quality standards and processes for their communities.


Reporting Results

Jessica Maddern wins LASA Village Manager of the Year

A hands on approach and diligence in responding to the concerns of residents are just some of the qualities of LASA Retirement Village Manager of the Year for 2019 Jessica Maddern.

Jessica is the Operations Manager of De Paul Manor Estate, a 79-unit village on the Gold Coast.

Since Jessica took on the role, the Gold Coast village has seen a huge improvement in resident satisfaction, largely due to her professional and friendly approach.

Jessica joined the village part-time as a student finishing her social work degree and took on her current role aged 24. ​

Being a young village manager was both an asset and a challenge – on one hand the residents trusted her, enjoyed her enthusiasm and were grateful for her IT skills. 

But in the early days, residents wrote letters of concern to the Parish and Bishop that she was too young for the role. 

Today however, resident engagement is her absolute priority.

We would also like to acknowledge and congratulate the following finalists:

  • Jack Greathead – Village Manager at Wesley Mission Qld’s Wheller on the Park in Brisbane – VMPD Program member.
  • Vanessa Nugent – Manager at Bolton Clarke’s Westhaven Retirement Village in Toowoomba – VMPD Program member.
  • Deborah Luscombe – Retirement Village Manager at Mt Eymard Retirement Community in Bowral.
  • Raylene Trewartha – Resident Liaison Manager at Good Shepherd Village in Mackay.

Jess will be joining us on the Village Management Professional Development program, as part of her reward. 


What the research tells us

DCM Institute and LASA align to support Village Managers with career progression

The DCM Village Manager Professional Development and Peer Network Program is a national program providing access to ongoing professional development and support developed and delivered by industry experts.

Launched in April, the program already has over 180 members.

We encourage LASA members to join the program which we are proud to announce is endorsed by LASA and participants will receive recognition of prior learning (RPL) directly into LASA’s Diploma of Leadership & Management conducted through LASA’s registered training institute –

For more information contact:

LASA: Paul Murphy,
DCM Institute: Judy Martin,