During the DCM Institute Professional Development Day in Canberra, we had a discussion on resident feedback – with one professional sharing how they have change the dynamic in their community. They put compliments first. A small shift, for a big outcome.
The Retirement Living Code of Conduct celebrated its first birthday last week. The new code for retirement villages was developed …
ARVAS – the exclusive accreditation scheme for retirement village and seniors housing operators – has a large number of villages …
This week the DCM Institute distributed and mailed out to Village Managers across NSW a guide that will assist them …