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Tag: DCM Institute

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Key things to help you everyday

Now more than ever it is vital to have a peer network… FREE – Join the DCMI Peer Network!

Much like border restrictions the retirement village industry is changing and evolving every day.

This is why it’s so beneficial to have buddies who are travelling the same road as you, to compare notes and talk things through.

At the DCM Institute we are committed to building this network of buddies, mates, professional colleagues alongside you in every state.

Our DCMI Peer Network is open to everyone – if you are a DCMI Member or not – including customer facing roles or head office roles.

With new legislation, industry frameworks, consumer trends, workforce challenges, service offerings, external influences of the pandemic, the list of things going on is endless.

It’s a lot to take in on your own.

That is why now more than ever it is vital that you remain connected to a group of likeminded peers to share experiences, learnings and sometimes even just validation that you are on the right path.

In many ways it’s a mental relief valve.

You can be welcomed at the October network meetings by clicking here.

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Key things to help you everyday Things to watch

Join your colleagues at DCM Institute’s Village Network – join us in October

One of our key commitments at DCM Institute is assisting village professionals around the country build strong local peer support networks.

We recognise the importance of these networks as a place that can provide:

  • Connection with likeminded peers facing similar experiences
  • Peer support to help solve challenges
  • Validation of current practices
  • The sharing of knowledge and experience
  • The opportunity to keep up to date with industry trends and local issues

Please join us and your local colleagues at the village network gatherings scheduled for October where we will discuss the challenges, opportunities and state of the sector.

Find the upcoming dates below, and click here to register.

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Latest industry developments

Another new partnership for DCMI

We’re thrilled to announce the team at Critical Success Solutions as a member of our Village Management Professional Development program.

Building strong, long-term industry partnerships with like-minded, passionate and experienced professionals within the retirement living sector is a priority for the DCMI team. 

Critical Success Solutions bring a wealth of knowledge in the areas such as;

  • Residential Aged Care
  • Home Care
  • Commonwealth Home Support programs
  • Disability / NDIS
  • Retirement Living
  • Education Services

We look forward to working with Critical Success Solutions to provide helpful, hands-on advice and knowledge with our participants.

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Reporting Results

New South Wales operators have 26 Days to be Rules of Conduct compliant

This week the DCM Institute distributed and mailed out to Village Managers across NSW a guide that will assist them prepare for compliance with the new NSW Rules of Conduct regulations.

These new regulations highlight areas previously not found in legislation across the country. Check out this list – just part of the new required code:

  1. The need for operators and their staff to maintain their legislative knowledge
  2. Operators must have regard to the best interests of residents
  3. Operators must exercise skill, care and diligence
  4. Operators must act with honesty, fairness and professionalism
  5. Operators must not disclose private and confidential information about residents or prospective residents
  6. Operators must have an elder abuse strategy
  7. Operators must provide information to external selling agents
  8. Operators must not make false or misleading representations
  9. Operators have new guidelines for marketing requirements
  10. Operators must disclose any conflict of interests and maintain a register
  11. Operators must have a robust complaints and internal dispute handling process, register and staff must be trained in these processes
  12. Operators must maintain policy, procedure and registers for Village professionals ongoing professional development
  13. Operators must monitor staff compliance with policy and procedure 

During the month we have received a number of enquiries asking the difference between The Rules of Conduct and Code of Conduct.  Put simply if you are operating in NSW you must comply with all areas of the Rules of Conduct by 1 January 2020 as it is a Regulation.

You can download a copy HERE. 

Where as the Code of Conduct is a voluntary industry framework that helps create the benchmark for Retirement Living operational standards and whilst this too comes into effect 1 January 2020 you are able to sign up at any point once you have completed the self assessment.

Click here to view our Compliance guide, developed by DCM Institute, to assist operators meet their requirements.Download Rules of ConductDownload DCMI Compliance Guide