Residents may hear the facts and still be left wondering what a decision means for them. A well-told story can provide the context that turns an update into understanding.
Care conversations shouldn’t begin in a crisis. By raising the subject before a resident moves in, villages can set clear expectations and support genuine ageing in place.
Finding common ground is key to communicating through a difficult situation. As we have uncovered during our recent event series, it is not as easy as it seems.
Operators are calling. The subject is uncomfortable raising legal, emotional, personal and professional challenges. This week, we decided to have the conversation.