Jacqui Perkins | DCM Institute

Welcome to Year Three for the DCMI Village Management Professional Development Program

Thank you for supporting us!

What a huge achievement by the DCM Institute team to be moving into our third year with consistent and growing participation in the Village Management Professional Development program.

We are all very proud – and appreciative – especially with the significant impact of COVID on DCMI participants and the need to restructure the program to deliver workshop days online.

We had to ensure you continued to receive great value, professional development and new opportunities to feel connected to the wider industry.

Sally boosts participant support

Six months ago, we introduced a participant care service to our program to ensure that participants continue to be well supported.

Sally Middleton joined our team to fulfil this role and she has conducted over 250 individual participant check-ins to support our participants achieve their learning goals.

Sally has also onboarded or provided portal refresher sessions to over 140 participants, and supported over 20% of participants to find the information they are looking for either in our online portal or on industry-specific websites.

Jacqui boosts sales and leadership

Whilst COVID put a temporary hold on the face-to-face workshop days, the DCMI team continued to innovate. We engaged Jacqui Perkins to lead Retirement Village specific Sales & Leadership interactive masterclasses.

Jacqui brings fresh concepts – always important with sales. The feedback on these masterclass sessions has been great and we have seen a number of sales consultants join the program to access these masterclasses and the valuable information available on the online Knowledge Centre portal.

Face to face networking is back

However, what we are most excited about is we are heading back to Face-to-Face activities! Village network meetings have already been held in SA, NSW, Vic and soon to be ACT, WA, QLD & TAS.

Even better, we return to Face-to-Face workshop days in June.

The DCMI team will return to the capital cities to conduct these valuable Professional Development workshop days. We are so looking forward to getting back to these sessions and the added value of the shared learning we get to share together.

Please join us; please invest in yourself

If you are interested in joining the VMPD program, please register here.

Your Circle of Influence – it may be smaller and better than you think

Many of don’t think about who we influence, but we all spend time doing stuff that we think, well, that we are influencing people.

At the recent Leadership Masterclass, our DCMI Leadership Coach, Jacqui Perkins, explored a Stephen Covey tool from his bestseller ‘The 7 Habits of Highly Effective People’.

Jacqui explained the ‘Circle of Influence’. This tool is a simple concept which helps define and direct our efforts and energies into the areas that are important to us and where we can achieve optimum influence.

Circle of Concern: Areas that concern us but in which we generally have little or no control, such as the weather. While we might like to make the sun shine we can’t actually make it happen.

Circle of Influence: Things we have indirect control over, such as other peoples’ reactions, their thoughts. But, unlike the Circle of Concern, you can still influence action or change. For example, you may influence how an employee or team member works or acts, but you can’t directly control them.

Circle of Control: Are things we have direct control over, such as our own actions and responses to opportunities and challenges.

Jacqui explained successful leaders focus in on ‘the what’ they can influence.

The Circle of Influence is proactive…I proactively try to influence the situation.

The Circle of Concern is reactive…I’m just a passive recipient of what comes my way and react instead of thinking ahead and trying to proactively influence a different outcome.

So how can you determine if you are proactive or reactive?

Draw the three circles and identify a couple of points in each circle such as those below:

‘Concern’: no direct influence on global warming, COVID-19, weather or the price of milk.
‘Control’: we have control of own actions, our leadership style and workplace conduct and can us them for positive influence.
‘Influence’: we can influence team culture, resident satisfaction and community engagement.

When we focus on our Circle of Influence, we are able to create long lasting and effective change in both ourselves, our team and our community.

And maybe take a tip and “Let it go….”