DCM Institute Hosts First ACT Professional Development Day for Village Managers
DCM Institute held its first professional development day in Canberra yesterday, following a request from the Retirement Living Council’s ACT committee to deliver hands-on training for village managers across the region.
The event, hosted at Goodwin Aged Care’s Ainslie Village, brought together a diverse group of sector professionals for a day focused on upskilling and shared learning.
The day featured a strong lineup of speakers, including Jonathan Chow from MinterEllison, Anne Cain from the ACT Residents Association, Karen Toohey from the ACT Human Rights Commission, and Eric Boddeus, Chair of the Retirement Living Council’s ACT Committee and Executive Manager Retirement Living at Goodwin Aged Care.
Their insights helped ground the day in both practical knowledge and lived experience.
While conflict and dispute resolution were central themes, the conversations pushed further – emphasizing the human side of management and how to improve the daily lives of residents. Sessions encouraged attendees to think beyond policy and process, and instead, focus on empathy, communication, and proactive engagement.
The event was more than a skills workshop; it was a collaborative step forward for the ACT retirement living sector. By fostering these discussions, DCM Institute and its partners aim to support village managers in creating more thoughtful, respectful, and connected communities.
With strong engagement and meaningful dialogue, the day was a clear success—and a sign of more to come for professional development in the region.
For more information on DCM Institute click here.
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