December 7, 2022 | DCM Institute

DCM Institute recognises 11 NSW village managers for professional development

It wouldn’t be VILLAGE SUMMIT 2022 without DCM Institute taking a moment to recognise achievement in professional development, and it was only fitting that the largest event of the year recognised the greatest number of Village Managers.

In presenting the awards, Tiffany Folbigg (pictured, far left), National DCM Institute Administrator, said, “It is always a pleasure to stand up here and recognise the achievement of Village Managers who have reached a milestone of 1,000 Professional Development Points.”

Recognised on the day were Leanne McPherson (Adventist Senior Living); Kerrie Smile (Australian Unity); Anna Wilson (Golden Lifestyles); Tony Lieschke (Kensington Gardens); Robyn Parry-Lyons (Aveo); and Lisa Ciantar, Jennifer Ward, Sonia Lechner, Donna Hollingsworth, Doug Read, and Jovica Sumenic, all from Uniting.

They join one award recipient in SA, six across QLD and WA, and three in Victoria, all recognised at their respective VILLAGE SUMMIT events.

“Put the residents first” says Chanje Partners’ Cameron Kirby

VILLAGE SUMMIT 2022 concluded last week in Sydney, with Cameron Kirby speaking about Chanje Partners’ “obsession” with residents.

“Put the residents first, at all times, and they will do the marketing for you,” he began when addressing a full house of Village Managers and Head Office staff at the Hilton Hotel on Thursday.
Talking to the consumer research Chanje Partners has undertaken recently, Cameron went on to explain that “the DMF is still relevant, where you have a clearly articulated value proposition that supports this financial model.”

Cameron went on to explain how a well-defined service model is the key to justifying a DMF, talking to how service goes beyond simple bricks-and-mortar amenities, with care and support being a big part of what tomorrow’s residents are looking for today.