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Latest industry developments Things to watch What the research tells us

Building communities through leadership – learn from Peter Baines OAM

The role of Village Manager is unlike any other. You are responsible for building communities and also leading a team that delivers a business result.

Have you considered the building blocks required to be effective against these two objectives?

Peter Baines is regarded as the leading educator and speaker on building communities and you can learn from Peter at our VILLAGE SUMMIT.

He spent two decades as a forensic investigator in communities subjected to major crises in Indonesia, Japan and Thailand.

From these lessons he learned the benefit of the ‘power of presence’:

  1. building communities and families through shared experiences
  2. engagement strategies that stick
  3. increasing your retention rate
  4. removing self-imposed limitations
  5. celebrating your victories

Check out Peter Baines HERE. Check out the VILLAGE SUMMIT HERE.

Please join us in Sydney to expand your leadership skills, Thursday 11 on Friday 12 April.

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Latest industry developments Things to watch What the research tells us

Training and professional development for the Code of Conduct and Accreditation deadline: 1 January 2020

To comply with the retirement village Code of Conduct Village Managers will have to demonstrate training has been completed across a number of areas.

To comply with Retirement Village Accreditation Village Managers will require training on the accreditation program and demonstrate professional training across modules have been completed.

To fast track your training obligations join us at the VILLAGE SUMMIT. Experience 22 leading speakers as they address individual components of the village manager role.

Check the program HERE.

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Latest industry developments Things to watch What the research tells us

Retirement villages sales in a difficult market – learn at the village Summit

They say that ‘sales solve all problems’. For retirement villages speedy turnover of homes is desired by residents, families and owners.

But these are challenging times with declining household prices. Every village needs more sales enquiry and conversion.

We have assembled the most successful village marketers and salespeople to give you insights and skills that work.

The VILLAGE SUMMIT offers exceptional value – increasing your sales rates by just 10% for most will repay the SUMMIT investment and more.

The sooner you join us at the VILLAGE SUMMIT, the sooner you can implement your new learnt sales skills. Please join us 11 – 12 April in Sydney. Check the SUMMIT out HERE.

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Things to watch What the research tells us

‘Disruption’ and investing in your professional development as a Village Manager at the VILLAGE SUMMIT

This week we briefed Matt Church (pictured above) for his keynote speaking role at our village Summit in two weeks time here in Sydney.

He wanted to know what the job of a village manager will look like in five years’ time.

What are your thoughts? We said it will be very different; the business of retirement villages is being ‘disrupted’ like every other business.

New villages are going vertical in inner and middle suburbs of cities and regional towns, with international hotel like facilities. The building is very different as a ‘capital asset’ to the traditional village of villas. ‘Concierge services’ are being marketed.

Sales need to be fast.

Older villages require refurbishment – requiring different village manager skills, working with residents, complex building and outfitting, and budgeting.

Resident sales expectations need to managed.

Five years from now – a new world requiring new skills. Are you prepared?

We have invested in Matt Church to support you in preparing for this new retirement village sector. You can experience Matt at our VILLAGE SUMMIT 11-12 April in Sydney..

Matt is one of the nation’s best keynote speakers. He blends inspiration, education and entertainment to create world class conference presentations.

He is committed to helping people prepare for tomorrow by taking action today. His philosophy can be summed up in one word NEXT! What is the best next thing you can do to future proof your business or career?

In 2014 Matt was inducted into the professional speaker Hall of Fame. e-Speakers ranks him as one of the Top10 motivational speakers globally. The International Federation of Professional Speakers recognised him as one the top 21 most influential speakers on the planet.

Please join us, experience Matt and 21 other leading speakers on village management. Click HERE for the program.

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Latest industry developments Things to watch

Good news: experienced and new village operators committing to the future of retirement villages

As a Retirement Village Manager, you will be thinking about your career prospects going forward.

The good news, despite the media and reactive governments, is that experienced and new village operators are committing really big funds to acquire and build new villages.

A couple of examples to demonstrate this really positive trend:

  • Glen Brown, a 50-ish veteran village operator based in Brisbane who helped build RetireAustralia from scratch, has bet his future on his new village group called Reside. He has got the capital together to build 1,500 retirement village homes over the next six to eight years – that’s worth $600 million. (Glen and his team pictured).
  • Paul Browne, a 60-ish veteran village operator who built and sold Freedom to Aveo, has created LDK Healthcare and is building 400 village homes in Canberra and just bought The Landings in Sydney (around 230 homes) for about $60 million.
  • Phil Usher, a 55-ish veteran village operator who created Tall Trees Villages, is having another go, just announcing his Odyssey Village group. The first development will be $50 million.
  • Steller Developments in Melbourne, a big residential developer, has just committed $430 million to build four villages in one go on the Mornington Peninsula, their first ever.

And there are quite a few other private people putting real money up.

At the same time not-for-profit village operators are expanding aggressively.

The message: retirement villages are growing, which means the demand for experienced, professional retirement village managers is growing too. Good news.

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Key things to help you everyday Latest industry developments Things to watch

Is your village listed on villages.com.au? Act now and save $200

Do you have a pay promotion listing on our retirement village directory website villages.com.au, the N0.1 digital search and education directory?

If not, perhaps you should. Did you know that:

  • 870,000 people searched for a retirement village on villages.com.au in the past 12 months
  • Google ranks villages.com.au No.1 in most searches
  • villages.com.au educate visitors on retirement villages and contract with videos and expert education

The investment is $800 for 12 months for a full promotion listing, but rises to $1000 in July.

Why not search your suburb or town HERE, to check us out.

Need help with photos and words – we can do that for you.

Email us HERE or call Nathan on 02 9555, 9576.

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Things to watch

Royal Commission into Aged Care starts tomorrow. Negative media started yesterday.

Last night on the ABC TV’s 7.30 Report a disturbing story was presented on the use of drugs as a medical restraint of residents in aged care facilities.

In the introduction the presenter said 7.30 Report had received ‘access’ to a submission being made to the Royal Commission into Aged Care. They had interviewed and filmed resident families across several states.

We here at DCM Media are receiving daily new press releases detailing negative stories by groups wishing to bring attention to their particular aged care cause.

It’s going to be a rough and worrying year for your residents as the Royal Commission unfolds. This will cover home care as well as residential aged care.

It is worth reminding them that across the country there are 220,000 people receiving residential aged care and respite care each year plus 80,000 receiving home care packages and 800,000 receiving Community Home Support Program (CHSP) care into their homes.

While any negative incident is deplorable, the actual number compared to number of people being cared for is extremely low.

75% of the job of the Royal Commission is to be positive and find better processes and solutions to care for the aged. Hopefully this will be reported too.

The Royal Commission starts in Adelaide tomorrow but the real business commences mid-February.

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Key things to help you everyday Things to watch

Salespeople staying with the resident for first six months?

I had an interesting discussion with a leading lawyer in the retirement village sector this week.

When should the salesperson hand over responsibility for a customer?

At the moment once a customer says ‘I want to buy’ they are handed over to administration to process the paperwork and contract.

The lawyer says the salesperson has made all the offers on what a great value proposition the village presents, so perhaps they should be staying with the customer at least through to when the settling period is over to ensure their perceived promises are delivered.

This could be six months for some operators.

It’s an interesting idea. What do you think?

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Key things to help you everyday Things to watch

ResiRatings – now over 600 villages rated

We just completed the resident survey for three village operators. Vasey (NSW), BassCare (VIC) and The Henley On Broadwater (QLD). Plus Oak Tree topped up its previous research findings.

They all got great ResiRating results. Henley On Broadwater achieved 4.5 ResiRating stars, plus 94 Satisfaction.

This is what The Henley On Broadwater looks like on villages.com.au: https://www.villages.com.au/qld/southport/the-henley-on-broadwater-private-aged-care-11714

This is the story behind ResiRatings: https://www.villages.com.au/resirating/about-resirating

Want to know more? Ask Anna: annaa@docomemonday.com.au

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Key things to help you everyday Things to watch

AbiBird launches $10 ‘Duty of Care’ retirement village service at ITAC after VIC Coroner’s inquest

In our experience the residents of retirement villages are made up of three groups of people.

The first are outgoing and interested in every social activity. The second group occasionally attend events but keep their circle of friends pretty close. And the third are rarely seen.

This partly explains the sad events in a large Victorian Lendlease village where an elderly woman died but was not discovered for two weeks, despite having a weekly home care service. A very sad event.

The Coroner raised the question of ‘duty of care’. Under the Retirement Village Act residents must be ‘independent’, meaning they can look after themselves in every respect. But the reality is every village has a population of people with increasing frailty.

You will recall Aveo had the same challenge highlighted in the Four Corners program of a resident who had fallen in the hallway of his unit and his emergency call pendant was on the benchtop and he couldn’t reach it. He lay there for several days.

Here is a new solution. AbiBird is an advertiser with us but we think it’s worth mentioning that yesterday at the IT in Aged Care (ITAC) conference in Adelaide their new service for retirement villages was launched.

They will place one or two AbiBird movement sensors in a retirement village unit that can send out an SMS to a mobile phone or an email to the office that no movement is occurring when there should be. You can add a family member to this distribution as well.

The device can learn movement patterns or you can simply set fixed times, like first thing in the morning from 6am to midday.

There are no cameras or audio, so limited privacy challenges.

The cost is negotiable but let’s say $10 per month. There are no wires, no contracts etc and 4AA batteries last for 12 months.

This information is not up on their consumer website. If you want to learn more call or email James Tucker at AbiBird on 0408 725130 or jamest@abibird.com.au.

By the way, AbiBird is a uniquely Australian invention and is already being picked up in Germany and Ireland (of all places).