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Latest industry developments Village Operator

Two more Village Managers Recognised by the DCM Institute

Last week, the DCM Institute acknowledged two more Village Manager participants in their Professional Development program for reaching 1,000 PD Points. These two individuals, Anna Wilson and Robyn Parry-Lyons, have been dedicated Village Managers for over 15 years and have shown a strong commitment to their professional growth and development.

Anna Wilson has been the Village Manager of Strathfield Gardens, a retirement village located in Sydney’s Inner West, for over a decade and a half. During a tour of the village with Anna, the DCM Institute team was amazed by the rich history of the retirement village, which is situated within a 1870’s homestead.

Anna was full of enthusiasm as she shared the history of the village and how it has maintained much of its original gardens for the residents’ peaceful enjoyment. Anna was humbled by the award and as an advocate for the networking opportunities offered by the DCM Institute, hopes to attend the Professional Development Days to be held during the year.

Robyn Parry-Lyons (L) Village Manager of Fernbank Retirement Village, with Tiffany Folbigg (R), Operations Manager for DCM Institute

Similarly, Robyn Parry-Lyons has been the Village Manager of Fernbank Retirement Village, located in Sydney’s Northern Suburbs, for over 15 years. Fernbank is part of the Aveo portfolio and has more than 140 strata-titled independent living units co-located alongside 40 leasehold serviced apartments.

During a tour with Robyn, she shared complexities of managing a strata titled village and how she finds the DCM Institute’s Professional Development Program helps her stay updated with the latest trends in the sector and further develop her knowledge.

The recognition of Anna Wilson and Robyn Parry-Lyons is a testament to the hard work and dedication they have put into their careers as Village Managers. Well done.

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Facility Manager Key things to help you everyday

Shrove Tuesday: The Sweetest Day of the Year

Shrove Tuesday, also known as Pancake Day, is a day of feasting and festivities that takes place the day before Ash Wednesday – the start of the Lent.

The origins of Shrove Tuesday date back to medieval times, when it was customary to use up all the rich ingredients in your pantry before the start of Lent. Pancakes were a popular choice because they were quick and easy to make, and used up ingredients such as eggs, butter, and sugar. These days, Shrove Tuesday is celebrated all over the world, and many people enjoy cooking up a storm in the kitchen, whipping up as many pancakes as they can eat.

To this day, a good number of retirement villages across the country incorporate Pancake Day into their activities calendar.  It is a day village Chef’s tend to dread with the pressure of making a large numbers of yummy pancakes in a very short period of time.

Anyways, we’ve been lucky enough to get a family recipe from a retirement village in south western Sydney for you to try out on Tuesday 21 February.

Ingredients:

  • 1 cup all-purpose flour
  • 2 tablespoons sugar
  • 2 teaspoons baking powder
  • 1/4 teaspoon salt
  • 1 cup milk
  • 1 large egg
  • 2 tablespoons unsalted butter, melted and cooled
  • 1 teaspoon vanilla extract
  • Non-stick cooking spray or additional melted butter for greasing the pan

Instructions:

  1. In a large bowl, whisk together the flour, sugar, baking powder, and salt.
  2. In another bowl, whisk together the milk, egg, melted butter, and vanilla extract.
  3. Pour the wet ingredients into the dry ingredients and mix until just combined (the batter will be lumpy). Don’t overmix, as this will result in tough pancakes.
  4. Heat a non-stick pan or griddle over medium heat. Grease the pan with cooking spray or melted butter.
  5. Pour about 1/4 cup of batter for each pancake onto the hot pan. Cook until small bubbles form on the surface of the pancake, about 2-3 minutes.
  6. Flip the pancake and cook until the other side is lightly browned, about 1-2 minutes more.
  7. Repeat with the remaining batter, adding more cooking spray or butter as needed.
  8. Serve the pancakes hot with your favourite toppings, such as butter, syrup, fruit, or whipped cream.

Enjoy your delicious pancakes! If you’re feeling creative, why add all sorts of toppings, from syrup and fruit to chocolate chips and bacon.

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Key things to help you everyday Village Operator

Reflections on ‘Renovate or Detonate’

“The conversation has to start very early.”

That is according to David Cowdery, General Manager of Property at BaptistCare NSW & ACT. Speaking at the ‘Renovate or Detonate’ webinar hosted by The WEEKLY SOURCE and facilitated by Christopher Baynes, CEO of DCM Group, David noted the key to a successful redevelopment project is to start communicating with residents early.

David emphasized that building trust with residents can take a year of consultation, and transparency is crucial in showing that the operator has their best interests in mind.

Callum Ross, Head of Developments at Levande shared his own experience, stressing the importance of being transparent and upfront about the project from start to finish, and putting strategies in place to minimize any disruptions, such as providing areas of respite, organizing bus trips, and communicating construction schedules.

Jeff Ross from Total Construction added to this by sharing how they put viewing platforms in place to allow residents to inspect the construction process and feel engaged with the project.

Callum noted that renewing communities is a big opportunity for the industry, and as professionals, it is our responsibility to ensure its success. Whether it be a renovation, renewal, or full community redevelopment, engaging residents and bringing them along for the journey is crucial.

To achieve this, the following tips can be considered:

  1. Be proactive: Start communicating with the residents as early as possible to ensure that everyone has ample time to ask questions and provide input.
  2. Use clear, simple language: Avoid technical jargon and use clear, simple language to communicate the details of the project, including scale, scope and timeframes.
  3. Utilise multiple channels: To reach as many people as possible, consider using multiple communication channels, such as email, newsletters, social media, and public meetings.
  4. Be transparent: Be transparent about the goals and process of the project, being honest about any challenges or limitations you may face.
  5. Address concerns: Address any concerns that residents may have about the project, providing clear and concise answers.
  6. Highlight the benefits: Highlight the benefits of the project, such enhancement to resident experiences through improved amenities, and desirability of the community for future residents.
  7. Encourage participation: Encourage residents to participate in the process and provide feedback. This can be done through resident meetings, online surveys, or other engagement methods.

The WEEKLY SOURCE’s ‘Renovate or Detonate’ webinar looked at the tough choice between renovating and extending the life of a building asset, or demolishing and building a repositioned village. Lead by DCM Group CEO, Chris Baynes, panel discusses what to consider, the potential challenges, and the outcomes you can hope to achieve through an architecture and design, construction, project management and operator lens.

Panellists:

  • Mahi Lau | Principal, Stanton Dahl Architects
  • David Cowdery | General Manager Property, BaptistCare NSW & ACT
  • Jeff Jones | CEO, Total Construction
  • Calum Ross | Head of Development, Levande 
  • Anthony Felice | Sector Lead, Aged Care and Retirement Living NSW, TSA
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Facility Manager Key things to help you everyday

Ingenia’s award-winning land lease employee mentoring new community manager

After spending 10 years at Crowne Plaza Hunter Valley, Deb Howard (pictured left with Ann Blair) just felt ready for a change in career.

“However, I was unsure what that looked like.  I realised that there were so many transferable skills from hotel management to an over 55’s community and decided quickly that this was the right career path for me,” said Deb, who has been appointed Community Manager of lngenia Lifestyle’s  Natura Port Stephens at Bobs Farm in the NSW Hunter region.    

“The change has been extremely positive, and the onboarding program at Ingenia is incredible.  I have been lucky enough to have visited many communities in the past two months to learn what I can from each Community Manager.”

Natura Port Stephens is expected to welcome its first residents in late May with the first stage of 20 homes due for settlement.

Deb has bonded with Ann Blair, Community Manager at Plantations at Woolgoolga on the NSW Mid-North Coast. Ann was named Land Lease Employee of the Year at the Caravanning and Camping Industry Association NSW Awards for Excellence 2022.   

“Ann has been a great mentor for me since day one. I was lucky enough to spend a week with Ann at Plantations where I witnessed a very well-managed community with engaged residents and staff.  Ann, along with many other Community Managers, has passed on their wisdom and knowledge to allow me the skills and know how to effectively manage Natura Port Stephens,” said Deb.

From the first time Ann spoke with Deb there was a sense of collaboration.

“It been a joy to work with her and assist her to define how she would like her community to develop.

“Managing a community with all the variety of demands can be quite challenging and although everyone has a slightly different approach, consistency and integrity underpin the building of good relationships and communities.”

“Natura will be a boutique community of only 111 homes so Debra will be in a position to know her residents well.  I am confident Deb’s background in hotels and her natural demeanour will set her up very well to have a wonderful experience and give her the opportunity to share her unique skills with her community”.

Ann said If she were to give specific advice to a fellow community manager would be to ‘be yourself – let yourself shine’ as this will build good rapport with others.

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Facility Manager Latest industry developments

DCMI recognises Avondale village manager for 1,000 professional development points

Another village manager has achieved the milestone of 1,000 DCM Institute professional development points, with Leanne McPherson of Avondale Lifestyle Community congratulated for her hard work.

Tiffany Folbigg, Operations Manager of DCM Institute, recently visited Avondale Lifestyle Community, run by Adventist Senior Living, in Cooranbong at NSW’s Lake Macquarie. Avondale has over 230 villas and offers seniors loan license and rental options, along with access to various retirement living amenities.

During the tour, Tiffany presented Village Manager Leanne with an award for reaching 1,000 professional development points as part of DCM Institute’s Village Manager Professional Development Program.

“It is clear Leanne is very passionate about her village, and her residents,” Tiffany said. “During our tour we stopped several times to discuss particular resident situations, and it was clear Leanne really cares about what she does, and who she does it for.”

Leanne thanked DCM Institute for the support provided through the program, and said she is looking forward to the planned Professional Development days in 2023.

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Facility Manager Key things to help you everyday

How caring for others changed Donna’s life

Fifteen years ago, Donna Haar worked as a factory supervisor in regional South Australia. 

It was then that she found her calling. 

“All my three kids were in school at the time, so I was able to study my Certificate III in Aged Care during the day, while working the night shifts full-time’ she said. 

“I did my four-week placement at Resthaven Craigmore, and it was here that I learned of Resthaven’s services in the community, which quickly became of interest to me.” 

In 2007, Donna completed her certificate, and applied to Resthaven Paradise Community Services. 

“I thoroughly enjoyed working in clients’ homes. As a Home Support Worker, I met with the same clients each week, and was able to build strong connections, and I loved being able to see their progress.” 

With an interest to have more involvement in developing clients’ care and support plans, Donna moved up to Program Assistant, and then Coordinator at the Not For Profit’s Northern Community Services, where she is now. 

“I have made beautiful friendships over the years, and have even managed to support one client through my entire time with Resthaven,” she added. 

“No matter your circumstances, there is something for everyone here—take it from me, you won’t turn back!” 

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Facility Manager Key things to help you everyday

Carinity Village Manager Maddison Jones knows what residents want

Carinity’s Retirement Village Manager, Maddison Jones, knows what most residents seek when deciding to enter a village.

“The common requirement is a place that is safe and secure to give residents confidence about their belongings and their own wellbeing,” Maddison said.

“Additionally, the social side and mental health of residents is important, and we have beautiful communities that genuinely care and check in with one another in this significant life change.”

She added the residents of Carinity’s five retirement communities “come from all different backgrounds and places.”

Maddison was a family lawyer before her change of career.

“My first role in aged care was a combination of retirement village manager, home care coordinator and RAC admissions. It was a great learning experience, and I thoroughly enjoyed the role, before progressing into senior management positions overlooking a significant retirement living, home care and CHSP portfolio,” Maddison said.

“In my current role at Carinity, my focus is purely on retirement living and collaborating with our great home care teams to keep our residents independent and living in their homes for a long as possible. I lead a wonderful team who put the residents of Carinity at the heart of everything they do. My favourite part of the role is getting to know the residents and hearing their life stories.”

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Reporting Results Village Operator

Exercise is Medicine

While the importance of exercise as we age has been well documented and discussed. Over the past few years, we have seen the conversation shifted from being reactive with care to being proactive in wellness.

Last edition, we wrote about the role of nutrition in maintaining wellbeing as we age. Poor nutrition coupled with insufficient and excess sedentary behaviours are potent risk factors for all-cause and cardiovascular mortality, obesity, sarcopenia, frailty, and disability, among other chronic diseases associated with ageing.

This week we thought we’d share research which doesn’t just talk to the role exercise plays in maintaining quality of life as we age, but provides guidelines of what physical activity and exercise looks like for older adults.

The Expert Consensus Guidelines, published in 2021, recommends that older adults should include at least 30 minutes of daily endurance exercise in bouts of 10 minutes, with a total 150 – 300 minutes of weekly activity. The paper recommends progressive resistance training at least twice a week, with balance and flexibility exercises also to be included.

Interestingly, combining these types of training with simple physical activity such as Tai Chi or dance programs have been shown to reduce falls in older adults.

“Exercise is medicine”, the research paper concludes, ending with the final note that one of the main challenges for the future is for exercise to become as a mandatory part of someone’s care plan as the age.

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Village Operator

Professional Development the Key to Improving Culture and Staff Retention.

Talent retention strategies have been widely discussed this past year. At VILLAGE SUMMIT2022 we heard Phil Preston discuss the emergence of ‘stay interviews’ to get in front of the impact staff leaving can have on a business.

Interestingly, the 2022 LinkedIn Global Talent Trends Report found that employees believe professional development is the number-one way to improve company culture. with the consequences of neglecting development being significant.

According to a report by The Execu|Search Group, 86% of professionals said that they would change jobs if a new company offered them more opportunities for professional development.

An employee development program which offers true professional development is shown to not only improve skills and hone behaviours in the workplace, but it also demonstrates the value placed in that employees through investing in their future. This is an investment which will benefit the business by retaining talent and, importantly in our case, the benefit of our residents who report wanting professionalism and consistency in their Village Manager (singular).

Have you spoken to your manager about investing in your professional development in 2023? 

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Facility Manager Latest industry developments

“Put the residents first” says Chanje Partners’ Cameron Kirby

VILLAGE SUMMIT 2022 concluded last week in Sydney, with Cameron Kirby speaking about Chanje Partners’ “obsession” with residents.

“Put the residents first, at all times, and they will do the marketing for you,” he began when addressing a full house of Village Managers and Head Office staff at the Hilton Hotel on Thursday.

Talking to the consumer research Chanje Partners has undertaken recently, Cameron went on to explain that “the DMF is still relevant, where you have a clearly articulated value proposition that supports this financial model.”

Cameron went on to explain how a well-defined service model is the key to justifying a DMF, talking to how service goes beyond simple bricks-and-mortar amenities, with care and support being a big part of what tomorrow’s residents are looking for today.