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Networking: A Contact Sport

“Everyone you will ever meet knows something you don’t.” – Bill Nye

In a world where running a retirement village is like a never-ending jigsaw puzzle, we need all the support we can get. Saying this makes you start to appreciate the collegiate nature of being a Village Professional.

How then do you get the most out of networking opportunities, such as DCM Institutes upcoming Professional Development Day

Through the knowledge sharing these days present you with.

Gone are the days where successful networking was seen as how many business cards you could hand out, compared to how many you collect. (Do people even use business cards anymore?)

Networking days are primarily about relationship building, where both parties come away stronger from the connection and information sharing the event has provided them with.  An opportunity to feed off the energy of being in a room with someone, and not talking to a monitor. To learn from peers through conversations or table discussions, feeding your passion for your growth as a Village Professional.

“If you want to go fast, go alone. If you want to go far, go with others.” African Proverb.

Networking and knowledge sharing aren’t just buzzwords; they’re the unsung heroes in our search for excellence.  It’s about building a group of industry peers who’ve got your back and challenge you to expand your mind. To open you up to perspectives and opportunities you’d never previously considered.

Knowledge sharing is another avenue in fostering growth.  Collaborating with colleagues provides a platform to exchange ideas, challenges, and solutions. By sharing successes and learning from others’ experiences, you can gain practical insights. This collective wisdom creates a supportive community that thrives on the principles of mutual growth and development. 

“Your Network is Your Net Worth”

Try not to go into networking opportunities thinking you don’t have anything to contribute. Every person has experienced a unique situation they have had to solve or a common issue they have had to look at from a different perspective. Opening a person up to you, and you up to them comes from simply asking questions.

Next time you walk into a room with peers, join a group and keep the conversation flowing. You will quickly learn that as peers, we are all in this together, and there’s no better way to learn than with friends who’ve got your back.

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Dougherty Apartments’ CEO Happy Hour brings its community together 

The Independent Living and Social Housing Residents at Dougherty Apartments Retirement Housing Project, call it a “smash hit.” Kelvin Neave unites his residents across residential aged care, memory support care, independent living and social housing. 

The CEO of Dougherty Apartments in Chatswood, 10km north of Sydney’s CBD, organises a Happy Hour quarterly.  Alcohol, soft drinks and hot and cold canapes are provided at themed events.  

“We have eight floors of apartments and the events, be it a high tea or supper carnival, tend to bring everyone out of the woodwork and we are thrilled that it does,” Kelvin said. 

“I like to think we create one community here and this has been my ultimate aim since my arrival.” 

He said it was wonderful to see the residents in the independent living units and social housing connecting. Watching this interaction, regardless of backgrounds, is magic. 

Dougherty Apartments is the brainchild of Willoughby City Council and the NSW Department of Housing. It has 80 staff who care for the 70 residential aged care residents. There are 44 independent living units and 39 social housing apartments who also supported by qualified staff in cases of need.   

Dougherty Apartment’s Happy Hours attract the local VIPs. Kelvin is pictured with Willoughby Mayor Tanya Taylor and Dougherty Apartments’ board chair, Virginia Howard OAM (left).   

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Things to watch Village Operator

Introduction to the 1000 Club for 2023 

One of the most rewarding parts of the VILLAGE SUMMIT is recognising individual excellence of Village Professionals who have achieved the milestone of 1000 Professional Development points with DCM Institute.  

This remarkable achievement was recognised in Perth earlier this week where a handful of DCM Institute participants were awarded for their commitment to excellence. 

The awards in WA this year were presented to  

  • Ian Brockett (SCC WA),  
  • Rachel Crosby (NovaCare),  
  • Nikki Dhawan (Meath Care),  
  • Lyn Ferguson (Bethanie),  
  • Beverley Kukura (SCC WA),  
  • Ashlee McGlashan (Bethanie), and  
  • Bec Mitchell (Bethanie). 

These professionals contribute not only to their personal and professional growth, but also to elevating the standards of the Retirement Living industry. This is not merely an accolade; it’s a celebration of their dedication, passion, and the ongoing journey of learning and growth. 

DCM Institute is committed to the ongoing Professional Development of Village Professionals and welcomes these recipients to the ever growing 1000 Club.  

Congratulations to Ian, Rachel, Nikki, Lyn, Beverly, Ashlee and Bec. We look forward to recognising other participants in the DCM Institute’s program as we make our way around the country for VILLAGE SUMMIT 2023. 

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The difference between being a Village Manager and a Hotelier

Guy Marinucci traded a 25-year career in Hospitality for the rewards of being the first Village Manager at Europa on Alma in Melbourne’s beachside suburb, St Kilda. All of Guy’s experience as a General Manager of four and five star hotels across Australia has paid dividends for BoltonClark’s first venture into Victoria – in the form of a Judge’s Commendation in the Special Purpose Living category of the UDIA Awards for Excellence. After 22 months in the role, Guy has found one thing very different between his two careers.

“The turnaround of hotel guests is quick but at Europa I have been given the opportunity to build relationships and a rapport with residents and gained satisfaction by playing a part in enhancing their lives,” Guy said.

Guy’s resident-first focus has garnered outstanding feedback, while his open, honest management style has created a warm, inclusive environment for the team. Guys says the most important thing he and the team have learned at Europa on Alma is to never forget that they are working in someone’s home and need to respect that it is their sanctuary. 

“(We) treat each resident as an individual and understand them. Also, be curious and gain an understanding of each residents background  –  there are fascinating stories from each one. They are all individuals and have lots to contribute to the Village  from their life experiences.” Guy said. 

Innovative approaches to procedure implementation and the introduction of new ways to engage and support residents have shown that Guy knows what it takes to make a village both successful and happy – from welcoming the first residents to making the most of Europa’s modern community facilities with a busy social and wellbeing calendar. 

“The aim is to surprise and delight them, always.”, he said.  

For a man who worked in restaurants and bars before earning a Bachelor of Business (majoring in Hotel Management), providing a concierge-style lifestyle for the residents can be as simple as introducing new residents to others with similar interests or an impromptu afternoon tea during intermission for one of Europa’s regular movie sessions. 

Donating a few bottles of wine for the regular sun downers get together doesn’t hurt either, he added. 

Europa on Alma, which opened in 2021, has an awe-inspiring entrance foyer and a sky terrace with breathtaking views of St Kilda beach and Melbourne’s CBD. There are 81 one-, two- and three-bedroom independent living apartments serving as homes for the 61 current residents.   

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Set Your Team Up for Success in 2024 at VILLAGE SUMMIT

In two-week’s time, VILLAGE SUMMIT enters its fifth year of presenting a single day of celebration, motivation and leadership for village and head office managers.

Held across five capital cities during November, VILLAGE SUMMIT showcases internationally recognised speakers alongside leading industry executives and experts to review the state of the sector today and provide insights into what to expect in 2024.

In addition to expert speakers, the day provides a great networking opportunity for teams to come together and reflect on another successful year and celebrate with sector peers.

Inspiration and Leadership with Matt Church

In response to popular demand, we’re excited to announce the return of the renowned motivational speaker, Matt Church.

Matt is Australia’s most successful motivational speaker and is in high demand internationally for his captivating presentations. We’re fortunate to have secured him as a featured speaker at the VILLAGE SUMMIT in every capital city.

Be sure to check the program for each capital city HERE.

Just $995 + GST and selling fast!

Tickets are in high demand, so secure your spot by registering here.

Don’t miss out on this incredible opportunity to celebrate, learn, and grow at the 2023 VILLAGE SUMMIT. We look forward to seeing you there!

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Key things to help you everyday Latest industry developments Things to watch

Award Winning Keynote Speaker Returns to VILLAGE SUMMIT 2023

Earlier this week the we announced  award winning keynote speaker, Matt Church, will return to VILLAGE SUMMIT in 2023.

Presented by the DCM Institute, VILLAGE SUMMIT is a single-day event in five cities celebrating Village Managers. The sector’s foremost executives will share their expertise and explore the latest trends, innovations and strategic insights. Delegates will come away with new ideas and new connections.

“We are excited to have Matt join us in person around the country this year,” said James Wiltshire, Executive Director of the DCM Institute.

A visionary leader who has dedicated his life to inspiring and empowering individuals to be the best version of themselves. Matt firmly believes leaders are aware that leading yourself, leading others and leading change are the three critical orientations for doing the job well.

“There are many such ‘moments of truth’ in our days, where what we choose to say and do, how we show up, and the intent we hold as we go about our lives, impact the people and world around us. Leadership happens in moments, not meetings”– Matt Church

Founder and creator of Thought Leaders, Matt, is an author of many leadership books all working on the premise that when you choose leadership, and identify as such, you contribute to making the world a better place.

“Matt is a speaker who both inspires and challenges the status quo. We’ve spoken a lot about change in our sector, and the opportunity this presents for staff at the coal face and Matt is the perfect partner for year’s event,” James said.

At VILLAGE SUMMIT 2023, Matt will focus on disruption and lead the conversation around the importance of leaders having a culture of willingness to adapt in order to be agile, creative and build their foresight to take to on the opportunities ahead.

It was a sell out event last year with a 92% satisfaction score. The full program for each capital city can be found here, with registrations now open.

“Our intention for the day is for Village Managers to come away with a renewed passion for the vital work they do for their communities.  And we are making sure there is plenty of time for catching up with the network drinks starting at 4pm.  Getting together with their team mates from across the country is what previous delegates have told us is a real value ad for the day”, said James Wiltshire, Executive Director of the DCM Institute.

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The Village Manager behind the filming of ABC TV’s Old People’s Home For Teenagers

Kylie Burgess, Village Manager of Australian Unity’s Constitution Hill Retirement Community in Northmead, 26km west of Sydney’s CBD, is not part of the second series of the ABC TV show.

However, it was Kylie, who ensured the cameras came to Constitution Hill three days a week for eight weeks when a busload of teenagers interacted with 10 of the residents Annelise, 78; Dale, 71; Dave, 80; David, 94; John 91; Lorraine, 78; Maz, 77; Pat, 94; Richard, 76, and Robert, 80.

“Earlier this year I received an email stating that the production company was looking for a retirement village in western Sydney to film the series and would we be interested. Meetings were held and we were selected over a village in North Rocks,” Kylie told FRIDAY.

“The residents enjoyed it once filming started. Initially they did not like it because of the title Old People’s Home For Teenagers.

“You might see me behind a bush, or running behind a bush, but I don’t think so.

“We had a screening party yesterday afternoon and everyone loved the show.”

Kylie has been at Constitution Hill for just over three years. She was promoted to Village Manager in January, after starting as Assistant Village Manager.

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Pro Tip: Changing the Time for Safety

As retirement living communities awaken after winter and embrace spring, it’s crucial not to overlook a fundamental aspect of community living – fire safety.

This is the perfect time to refresh our commitment to keeping residents safe by checking smoke detectors and conducting annual fire safety and evacuation plan drills.

Given the dry winter we have had, and the hot summer predicted, smoke detectors are our unsung heroes. Regular checks ensure they’re ready to respond when needed most. Schedule a designated day to inspect and test all smoke detectors in common areas and individual residences.

I used to find that scheduling checks of smoke detectors to coincide with daylight savings was a simple way to keep residents and staff on their toes at this time of year.

You can use this time to build on overall fire safety by scheduling a fire safety and evacuation drill. Another tip, a post evacuation drill BBQ is a great way to entice residents attend, and another way to engage with residents on the importance of being across your community’s procedures in the event of an emergency.

Ensure everyone knows the evacuation routes, the assembly point, and the proper use of fire extinguishers if applicable. These drills not only refresh memories but also build confidence, so residents are better prepared should a real emergency arise.

These safety activities aren’t just about preparedness; they’re about building a stronger sense of community. Residents and staff working together to protect one another fosters camaraderie and trust.

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Ryman’s Village Manager Charisse Spence takes her team surfing for bonding

DCM Institute member Charisse Spence (far left) is Village Manager of Ryman Healthcare’s Deborah Cheetham Retirement Village at the seaside town of Ocean Grove on VIC’s Bellarine Peninsula.

With the village nearing completion, the Registered Nurse is assembling a team and has taken up an offer from another team member Rachel, a keen surfer, to have “unlimited” surfing lessons.

“The village is five minutes from the beach, so it’s easy to get the team to the beach. It’s a great way of bonding because we know we will be busy when the building is finished,” Charisse said.

“There are a couple who won’t do it, they come with their dogs but I think they really come for a laugh.”

Charisse, named Ryman’s Leader of the Year at the company’s 2022 Awards, said Ryman recently held a recruitment night and more than 100 people turned up.

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“They were literally lined up outside the door. We are going through the expressions of interest,” said Charisse, who has more than 25 years’ experience in the healthcare sector, from working as a Clinical Nurse Specialist in the Intensive Care Unit at University Hospital Geelong, managing regional operations at the Western Victoria Primary Health Network and establishing an Enrolled Nursing Course. She has also been at the forefront of medical research, leading the Barwon Health Cardiac Research Unit for about 10 years.

“There are 18 of us at the moment and I would say we need another six to eight staff when the village is finished in July.

“I want to promote a diverse, welcoming and nurturing culture that sets the foundations for an adaptable and versatile workforce.”

Deborah Cheetham Retirement Village currently has 65 residents. It will have 120 care beds and 53 serviced apartments when complete.   

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Have Your Say: National Dementia Action Plan

The Department of Health and Ageing is currently seeking feedback on a National Dementia Action Plan. A joint initiative between the Australian Government and the state and territory governments, the initiative is mean better coordinated approaches to dementia risk reduction, early diagnosis and improvements in services for people living with dementia and their carers. 

The Consultation Hub remains open until 31 January 2023.