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Facility Manager Key things to help you everyday Village Operator

Winners of 1,000 DCM Institute professional development point awards in Perth

VILLAGE SUMMIT 2022 continued in Brisbane and Perth last week, with DCM Institute once again taking a moment to recognise individual excellence in professional development.

Starting in Brisbane, Karen Brown from BHCL’s Arbor Sherwood Retirement Village was recognised for successfully reaching 1,000 professional development (PD) points as part of DCM Institute’s Village Management Professional Program.

Likewise in Perth, where there were five Program participants recognised for the same achievement: Sarah Mosconi (Bethanie); Susan Reeves (Kwinana); and Amanda House, Mandy Williams and Adam Green, all from Southern Cross Care WA.

DCM Institute’s commitment to the professional development of Village Management across the country continues this week as VILLAGE SUMMIT 2022 heads to Melbourne on 17 November, before concluding in Sydney on 1 December.

Image: Karen Brown with Tiffany Folbigg, DCM Institute’s National Administrator.
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Facility Manager Key things to help you everyday Village Operator

LDK focuses on culture, culture, culture in private aged care

It is said that culture eats strategy for breakfast, and in his presentation at VILLAGE SUMMIT 2022, Byron Cannon, CEO of LDK, spoke passionately about the important role culture plays in his team delivering on its purpose – the “one-move promise”.

LDK is the leader in the new segment ‘private aged care’, being a retirement village that delivers care up to palliative levels under the Retirement Village Act.

LDK’S big focus is on the right people in the right roles. In taking the audience through the LDK Way at the VILLAGE SUMMIT in Brisbane last week, Byron shared that “the right people” for LDK includes focussing on hospitality skills over care skills.

Byron is currently featured in the 42nd issue of SATURDAY magazine, where he talks to overinvest from the outset in specialist staff and governance, without which you can “forget about” private aged care.

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Facility Manager Key things to help you everyday Village Operator

DCM Institute recognises outstanding achievements in professional development

At last week’s VILLAGE SUMMIT 2022 in Adelaide, the DCM Institute took a moment to recognise the outstanding achievement of Pia Dianos in her professional development.

Since commencing in the Program in August 2020, Pia (pictured with James Wiltshire, Executive Director of the DCM Institute) has become the first of a handful of Village Managers to reach the milestone of 1,000 Professional Development points – which are awarded on completion of the various online programs, master classes and professional development days.

With more than 500 Village Managers from across the country participating in professional development activities, DCM Institute is looking forward to recognising the efforts of others who have reached this milestone over the coming weeks as VILLAGE SUMMIT 2022 continues across the country.

Pia has recently started as Village Manager at Brighton Dunes Retirement Village, a new retirement living apartment complex located right on Adelaide’s picturesque Brighton beachfront.

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Key things to help you everyday Latest industry developments

For-purpose organisations investing big in South Australia

Claire Scapinello, CEO of ECH, and Allan Candy, CEO Life Care, have confirmed their respective organisations are planning significant investment in South Australia over the next 3-5 years.

Speaking at VILLAGE SUMMIT 2022 in Adelaide last week, Allan emphasised the importance of Life Care’s retirement living being able to cater to the individual care pathway of each resident – and how this will form part of the operator’s ongoing value proposition with close to $150m to be invested in new projects.

Claire went on to confirm similar investment from ECH, whose portfolio currently sits at 2,000 units across 100 communities, with a projected spend of $120-130m on new projects in South Australia.

VILLAGE SUMMIT 2022 continues over the coming weeks. Click here for more information.

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Things to watch

The Best 30 Years

Village Managers know only too well the reality of ageing and the important role planning and foresight can make in improving a person’s quality of life.

Villages.com.au, in association with The DCM Group, recently launched a five-part TV series on the aging journey, airing on 9GEM across Australia and online on 9now. The episodes can also be watched on The Best 30 Yearsown website.

The five programs have been designed for both ageing Australians and their families to learn and discuss what it is to age all the way up to 100+, and what accommodation and services exist to support them.

From aged care to retirement villages, land lease communities to home care, we’ll explore all the options out there to help you find out what it is you need from your ageing journey.

The third episode, focusing on retirement villages, airs on 9GEM tomorrow, Saturday 5 November, at 1pm. The final two episodes will air the following Satrudays.

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Key things to help you everyday

Change Management & Emotional Intelligence

The DCM Institute Knowledge Centre has had two new modules uploaded for participants this past week:

  • Change Management. Takes participants through change management in the setting of retirement villages, and provides simple tools to help identify and manage change.
  • Emotional Intelligence. This Masterclass program takes participants on a path of understanding emotions through the areas of self awareness; self management; social awareness; and relationship management.

Both modules are available to DCM Institute participants with completion going toward professional development points.

For more information on the DCM Institute’s professional development program, click here.

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Key things to help you everyday

Mental health and your team – it’s a continuum, not a situation (and what about burnout)?

We all have to be on our guard about mental health on a daily basis.

It was National Mental Health Month in October and latest figures claim almost seven out of every ten workers (68.5%) currently feel like they are BURNING OUT at work.

Most workplaces (79.1%) are now regularly providing mental health programs.

The Australian 2022 Workplace Wellbeing report found workers were more likely to feel comfortable accessing well-being programs (73.5%) than mental health programs at work, which is something you should consider.

Leadership can be a lonely, isolating and stressful place, particularly for village professionals who are constantly people facing, on call – some 24/7, sometimes caught in the middle, the responder to emergency, the problem solver and often dealing with a large workload for long periods.

So, there is no surprise that BURNOUT is common amongst village professionals.

Here are six great tips for reducing the existence of BURNOUT:

  1. Good foundations – Diet, Exercise and Sleep
  2. Reframing our thinking patterns to focus on the FACT & not the STORY we might be telling ourselves
  3. Scheduling of regular downtime – leave, breaks, think time and social time
  4. Reduce habits that may inhibit progress – excessive email and phone checking
  5. Identify what indicators present themselves when beginning to feel yourself spiralling
  6. Building a tool kit of responses in the event you feel a change in your mental health – ask for help, tactical breathing, identify priority, etc

Address burnout before it burns you out!

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Latest industry developments

In praise of a dementia café and Village Manager Irene Conner

Having residents living with dementia is increasingly an issue and it’s wonderful to see village managers adapt.

Case in point is Bolton Clarke-owned Acacia Living Group’s Jurien Bay Village in the coastal town, 220km north of Perth.

“There a lot of cafes in Jurien Bay but they are all based around tourism and aren’t accessible or comfortable for people with dementia,” Jurien Bay Village Manager Irene Conner said.

She and the Village Residents Association contacted Forget-me-not Dementia Support Association and decided to create a Forget Me Not Café which opened last month.

The Forget Me Not Café opens initially inside the village’s Reflections Café on every third Friday of the month.

“This is like a café within a café really – customers can come along and there are different things on the tables like colouring-in activities and fiddle mats,” Irene said.

Jurien Bay Village Social Club Secretary and resident Amanda Wallis said it was something the club felt would make a difference within the village and local community.

“We opened our own café called Reflections Café earlier this year in the village and were interested in creating a Forget-me-not café,” Amanda said.

“There were customers with dementia that attended with their family and carers and they just absolutely loved it.

“I know for the carers it’s a huge job so this is also a place where they can come to relax and just be themselves for a while.”

Going beyond just serving coffee and cake, Amanda and the volunteers also stay connected making regular phone calls to the customers with dementia.

“We can ring them and let them know when the next café is on and see how they are going,” Amanda said.

“For people with dementia, it’s not the end of their life it’s just a different path and journey they are taking.

“Some people feel stressed and horrible with it and they withdraw from society so it’s nice for them to come out and feel supported.”

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Latest industry developments

Passion, Purpose and Meaning

With a passion for empowering people to have purpose and meaning every day, DCM Institute is excited to welcome Jamie Ford, Head of Partnerships at Five Good Friends, as one of the guest speakers at Village Summit 2022.

Speaking on The Best 30 Years, DCM Group’s 5-part TV series on the ageing journey, Jamie talks passionately about enabling people to live happy, healthy and connected lives for as long as possible.

“Numerous studies have demonstrated the benefits associated with a strong sense of purpose and meaning in life, including resilience, longevity, and a greater sense of wellbeing. This is because people who believe their life has meaning reduce their stress response. They have lower levels of inflammation and lower levels of the stress hormone, cortisol,” Jamie said.

“A life that is meaningful and filled with worthwhile activities also leads to better mental health in ageing adults. Having a sense of purpose can anchor us and give us something to hold on to when life is challenging.”

At Village Summit 20202, Jamie will speak on Move Nourish Connect an innovation by Five Good Friends which partners with operators to design and facilitate a program that invests in resident wellbeing so they can grow older well.

Check out The Best 30 Years’ own website to watch the first two episodes and so much more.

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Latest industry developments

James Wiltshire appointed Executive Director of the DCM Institute

DCM Institute (DCMI) is proud to announce industry veteran and Aveo alumnus James Wiltshire as its new Executive Director.

Bringing more than two decades of senior retirement village management to the DCM Institute leadership role, James comes from Aveo, where he held a range of roles across territory operational management, strategic management, Head of Resident Experience, and finally General Manager, Portfolio Management. He holds a Masters of Commerce and Economics, specialising in Human Resource Management.

With over 500 DCM Institute Members, James is tasked to continue to raise the expertise of DCMI’s course programs and expand the breadth of topics, networking support, and education and development of village professionals.

Prior to Aveo, James headed Operations for Vision Lifestyle Projects for eight years, both managing villages and consulting across project sales, marketing, and strategic planning, with notable skills in the coaching and mentoring of operational staff.

James is currently touring the country as part of the DCM Institute’s annual VILLAGE SUMMIT program.