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Why you need to get residents into your gymnasium

The resistance training performed in gyms is a “preventative against ageing” – so why do so many retirement villages and aged care gyms lie empty?

The first stop on any visit to an aged care home or retirement village is often a tour of the gymnasium. The brand new equipment and purpose-designed-and-built room are often a source of great pride – however, more often than not, the visitor will witness a room full of equipment but devoid of residents.

Simon Lockyer, co-founder CEO of Brisbane-based home care provider Five Good Friends, says gyms are often underutilised.

“Providers have usually spent quite a bit of money on a gym facility, but often there’s only one or two people who really use them religiously and the rest of the community doesn’t know how to access it.”

KEY TO RETAINING INDEPENDENCE

Yet ‘getting into the gym’ can mean the difference between your residents ageing well – and positively promoting your village to their family and friends – or leaving for higher care services.

Resistance training – exercises that involve using weights or resistance to build muscle mass and improve strength – is widely known to be the most effective way to maintain fitness and mobility as we age.

Strength training is “a preventative against ageing, disability and disease, and the most important rehabilitation tool for those who have experienced functional decline,” says Dr Tim Henwood, Group Manager, Health & Wellness, at Southern Cross Care (SA, NT & VIC) Inc.

“Research shows [resistance training is]as effective as medication to reduce symptoms of disease such as diabetes II, depression, and anxiety.

“It can strengthen your heart and your lungs almost as effectively as aerobic exercise, and it will have significant implications for falls reduction, which is enhanced positively when it is combined with balance training.”

“If older adults want to remain independent, they must do resistance training,” Tim said.

THE BARRIERS

Yet residents often don’t take up the opportunity.

“For the greater majority, and with the prevalence highest among older adults, many people have no experience in the gym,” said Tim.

“Many people have a negative stereotypical image of what a gym is and what the results are from training.”

“Few realise that strength training exercise has the greatest positive impact on their independence.”

EDUCATION AND SUPPORT IS KEY

How then do you get people moving?

“The first step is always education,” Simon said.

Five Good Friends’ village concierges run sessions to help educate residents. This includes information on the importance of strength and resistance training in maintaining independence and mobility.

Residents have “different barriers” to resistance training so an individual approach is required when working with residents to improve gym attendance, said Tim.

He believes there are four key factors to “better utilisation” of gyms:

  • client education,
  • casual staffing with appropriately qualified individuals,
  • a free comprehensive health assessment and program when the client moves in, and
  • encourage people to come together, therefore offering support and social engagement.

USER-FRIENDLY EQUIPMENT

Having equipment that is safe and easy to use is also paramount.

Tim is a self-described “big fan” of HUR equipment, which is designed specifically for rehabilitation and older users.

Designed in Finland and using air resistance instead of weights, resistance on HUR machines can be moved up or down in increments as small as 100g. Starting loads begin at 100g, which reduces stress on the body and minimises the risk of accidents.

Residents can access the equipment using a smart device on their wrist or smartcard; the machines can automatically adjust seat level, lever arm positions, resistance, and repetitions to suit the user.

HUR equipment is “user friendly” and has “less set up and has range of motion appropriate for this age group, and, if you invest in the internet integrated models, they welcome the client by name, set their resistance, count their repetitions and tell them how long to rest for,” Tim explained.

THE BEST SOLUTION: PEOPLE

Tim also believes that having appropriately qualified staff to train, monitor and motivate residents is vital.

“More than equipment, a good instructor, qualified and experienced working with this population, is the best solution,” he said.

While some facilities will have physios and exercise physiologists, many won’t. Providers such as Five Good Friends through their Move Nourish Connect program can help build partnerships with outside providers to bring external experts into the facility. They can also help to build communities around gyms in facilities of people who can exercise together.

Gyms are good for you, but it’s the communities around them that are often the reason people keep coming back.

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Facility Manager Key things to help you everyday Village Operator

Sign of the times: ACT Government to be first to appoint Retirement Village Ombudsman

In a precursor for retirement village operators and residents in each state, the ACT Government is investigating setting up the first independent Ombudsman to help resolve disputes between residents and operators. 

The new Labor Party-controlled NSW Government, when in Opposition, also promised to create a Retirement Village Ombudsman.

The Labor Party-led ACT Government said it is advocating for a national retirement village and aged care ombudsman, after the Legislative Assembly unanimously voted to support Labor backbencher Michael Pettersson’s motion.

Michael told the Legislative Assembly the current arrangements, which rely on internal retirement village disputes committee and the ACT Civil and Administrative Tribunal, did not always offer the pathway to justice seniors deserve.

“Despite being the first port of call for when a dispute arises, the internal village disputes committee often fails to generate tangible outcomes for residents since the decision is not binding,” he said in a statement.

“If a resident subsequently chooses to escalate the matter to the ACT Civil and Administrative Tribunal or the ACT Supreme Court for enforcement, they often find themselves bogged down in a costly, arduous, administrative nightmare.

“As a result, very few seniors pursue the justice they deserve and give up altogether.”

He added seniors deserved access to a binding and enforceable mechanism to resolve disputes with the operators of retirement villages.

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Facility Manager Key things to help you everyday Village Operator

LEADERS SUMMIT SATURDAY special issue: The increasing area of risk for retirement village and aged care operators

With new laws being enacted across every State and Territory aimed at tackling psychosocial safety in the workplace, operators need to prepare now to ensure they are not caught out, the LEADERS SUMMIT has heard.

MinterEllison Partners Deanna McMaster, Penelope Eden and Tammy Berghofer appeared in a panel session to discuss the legal challenges around retirement living and aged care, particularly in relation to workforce and approaches to risk mitigation.

Deanna (pictured above) told the room that MinterEllison expects that there will be more activity in the seniors living space over the next 12 months because of a range of new workplace health and safety laws coming into play.

“Once upon a time, safety laws and the work I do was all about heavy industry mining and construction and physical accidents. But that time has gone. Seniors living environment are of real interest to safety regulators because of the psychological.”

Full story in the LEADERS SUMMIT special issue of SATURDAY – subscribe here.

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Importance of Advanced Care Planning for Seniors: A Must-Read for Village Managers

As a Retirement Village or Community Manager in Australia, it is important to be aware of the benefits of Advanced Care Planning, especially during Advanced Care Planning Week, which runs from March 20th to March 26th. This week serves as a reminder for everyone to have brave conversations with their family members, healthcare professionals, and loved ones about their future health preferences, including end-of-life care preferences.

Advance care planning involves taking control of your future health care by making decisions about the medical treatment you would or would not like to receive if you were to become seriously ill and unable to communicate your preferences or make treatment decisions. It is an opportunity to ensure that your wishes are known and documented, providing peace of mind for seniors and their families.

According to Advance Care Planning Australia (ACPA), only 15% of Australians have documented their preferences in an Advance Care Directive, despite the fact that over 50% of us will be too unwell to make our own end-of-life decisions. ACPA’s preference is for everyone to have a documented plan and a substitute decision-maker to ensure their preferences are respected. It is essential to understand the difference between an Advance Care Directive and an Advance Care Plan.

An Advance Care Directive (ACD) is a legally binding document that outlines an individual’s specific medical treatment preferences, including any life-sustaining treatments they do or do not wish to receive. An ACD can also appoint a substitute decision-maker (SDM) to make medical treatment decisions on behalf of the individual if they become incapable of making decisions for themselves.

On the other hand, an Advance Care Plan (ACP) is a broader document that outlines an individual’s general wishes and values regarding their end-of-life care. It can include information about an individual’s preferred living arrangements, spiritual or cultural beliefs, and other preferences that may affect their care. An ACP does not have the legal status of an ACD, and it does not appoint a substitute decision-maker.

As a Retirement Village or Community Manager, it is important to support residents in having these conversations with their families or support persons. It is not the role of the Village or Community Manager to force these conversations, but rather to recognise the importance of residents having their plans in order to avoid conflicts between family members regarding end-of-life care decisions.

When an individual’s preferences are known and documented, it can help to avoid disputes and disagreements among family members about what should be done and can also help to ensure that healthcare professionals provide appropriate and meaningful care to residents in their final stages of life.

As a Retirement Village or Community Manager, it is essential to understand the benefits of Advanced Care Planning and support residents in having these brave conversations about their future health preferences.

About Advance Care Planning Australia

Funded by the Australian Government and administered by Austin Health, Advance Care Planning Australia (ACPA) is the national authority on advance care planning. ACPA supports individuals and health and care providers to enable people’s values and treatment decisions to be known and respected.

For more information, visit www.advancecareplanning.org.au


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Key things to help you everyday Latest industry developments

Liberal and Labor make pitch to NSW RVRA before State Election – more regulations and an Ombudsman

The NSW Retirement Villages Residents Assn asked Liberal and Labor what to expect if they win this Saturday. Both talked up more regulations.

The Minister for Customer Service, Victor Dominello (Liberal Party), and the Shadow Minister for Innovation and Better Regulation, Courtney Houssos (Labor Party) responded to the request.

Victor, who retires from politics after 15 years when NSW voters go to the polls, told the NSW RVRA:

“The NSW Government supported the findings (of the Greiner Report) and committed to making reforms to give effect to them.

The final phase of implementing the Greiner report’s recommendations is developing and consulting on a public register. The purpose of the register is to address the problematic prevalence of information asymmetry between operators and residents (prospective and current) and the financial burden on residents if something goes wrong. Targeted consultation on the register, including on the fields and usability aspects, is due to commence in the coming months.

The reforms are scheduled to be evaluated this year and this evaluation will inform the remake of the Retirement Villages Regulation 2017. The Regulation remake will be deferred until 2024 so that there is sufficient scope and time for any amendments to incorporate the findings of the evaluation.”

Courtney, who is jointing leading the Labor Party’s Upper House ticket, told the NSW RVRA:

“NSW Labor supports the grant awarded to the Retirement Village Residents Association in November 2022, which has been used to improve advice and education capabilities. If NSW Labor forms Government in March, we will extend the $125,000 grant awarded to the RVRA.  We want to see the RVRA continue to prosper and grow.

NSW Labor acknowledges that the Greiner inquiry into the retirement village sector called for a dedicated ombudsman service, which would assist residents with dispute resolution, including mediation.  If we are elected, we will investigate how this can be brought into effect.

If elected, a NSW Labor Government has committed to establishing a Strata Commissioner who will be charged with overseeing strata governance and policy across government, including legislative and regulatory reform in the Retirement Village sector. This will include implementing any recommendations made to improve the sector.”

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Skill-building for Success

Recently, I had the pleasure of listening to Ginni Rometty being interviewed on a Harvard Business Review podcast. Rometty, former CEO of IBM, emphasized that continuous learning and skill-building are critical to staying relevant in today’s fast-paced and ever-changing world.

As Robert Greene said, “The future belongs to those who learn more skills and combine them in creative ways.”

Rometty believes that investing in oneself is crucial to success. She emphasizes the importance of developing new skills, taking risks, and embracing change. By continuously learning and developing new skills, individuals can stay relevant and adapt to the ever-changing demands of the modern world.

So, what are the skills that are most important for success in today’s world? Rometty highlights several key skills, including the ability to learn and analyze data, collaborate effectively, communicate well, and demonstrate leadership.

One of the critical skills that Rometty emphasizes is data analysis. In the digital age, data is ubiquitous, and being able to make sense of it is crucial for success. Rometty encourages individuals to embrace data analytics and to develop skills in this area, as it can provide valuable insights into customer behavior, market trends, and business operations.

Another skill that Rometty emphasizes is teamwork and collaboration. In today’s interconnected world, teamwork is essential for success, and individuals who can work effectively in teams are more likely to achieve their goals. Rometty believes that individuals who can collaborate well are better equipped to solve complex problems and develop innovative solutions.

Rometty also highlights the importance of communication and leadership skills. Being able to communicate effectively is crucial for building relationships and achieving goals. Rometty believes that individuals who can communicate well and inspire others are more likely to succeed. She also stresses the importance of developing leadership skills, as leaders who can inspire and motivate their teams are more likely to achieve success.

The insights of other experts in this field align with Rometty’s perspective.

According to Carol Dweck, author of Mindset: The New Psychology of Success, individuals who believe that they can improve their skills through hard work and dedication are more likely to achieve success.

Additionally, Angela Duckworth, author of Grit: The Power of Passion and Perseverance, emphasizes the importance of having a passion for what you do and being willing to put in the hard work necessary to achieve success.

Skill-building is a crucial component of success, and the insights of Ginni Rometty and other experts can provide valuable guidance. By continuously learning and developing new skills, individuals can stay relevant and adapt to the ever-changing demands of the modern world. So, let’s continue to invest in ourselves in 2023 and beyond, and use our newly developed skills wisely to achieve our goals.

As Ginni Rometty puts it, “Skills are the new currency; learn as much as you can, and use it wisely.”

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Facility Manager Key things to help you everyday Uncategorized Village Operator

Budget Process: Professionalism + Partnership = Success

Retirement village residents on fixed incomes can be particularly sensitive to changes in the cost of living. The recent announcement of a 7.8% increase in the consumer price index to the December quarter nationally is a timely reminder for Village and Community Managers to prepare for the 2023-24 Budget cycle. This year, negotiating with residents and committees will require professionalism, respect, and care to successfully navigate their concerns with the increased costs of living. 

To guide managers through the budget process, here are some tips to consider: 

Transparency is key. It’s important to be open and clear about the costs involved in running the retirement village, including maintenance, insurance, rates, utilities, and staffing. Be prepared to answer questions about line items and explain any increases or decreases in costs from the previous year. Involve residents in the process through formal meetings and feedback sessions to create a sense of partnership and collaboration. 

Be prepared for budget requirements that continue to increase each year due to legislative changes and reforms. Have Quantity Surveyor Reports, Asset Management Plans, and quotes on hand to justify maintenance of capital items before consulting and negotiating with residents. 

Set clear goals and priorities for the year ahead, allocating funds accordingly. Be realistic about what the retirement village can afford and ensure that the budget reflects the needs and priorities of the residents. Consider how cost allocations are managed between operating and capital funds, and be open to compromise to find a balance between the needs and priorities of residents and the financial constraints of the retirement village. 

Summarise key points throughout the discussions with residents and committees, and follow up with a written document that outlines the agreed way forward. This will help ensure that both parties have a clear understanding of the outcome of the negotiation. 

Allow time for consultation and negotiation with residents and communicate the final budget clearly as per the requirements in your state or territory of operations. 

In conclusion, handling the budget process with care and professionalism, while taking into account the unique needs and concerns of residents, is critical. Success will come to managers who are well-prepared, effectively communicate, collaborate and negotiate with residents.  

The DCM Institute offers resources in its Knowledge Centre to help Village and Community Managers prepare for this year’s Budget cycle. 

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Key things to help you everyday Latest industry developments Village Operator

When Zoe Prime went for an interview at a retirement village she felt at “home”

Zoe Prime, who had worked in administration for two fishing companies in Port Lincoln, SA, was looking for a career change when she decided to go back to work after having two children.

“After returning to the workforce I became a Disability Support Worker. I worked for Home Care Plus and also worked privately. I looked after a pair of beautiful twin girls who are toddlers with a rare condition, with only 600 people diagnosed with this disease. I got immense joy out of looking after these girls,” said Zoe.

“I then saw a village manager job advertised for Lincoln Grove and I thought wow this opportunity would be amazing. I can use my administrative skills learned at the fishing companies but also get to be a part of a community and still be social with the residents.”

RetireAustralia thought Zoe could be a good fit for the role and asked her to attend an interview

“As soon as I walked into the village on for my interview I knew it felt like home. It’s absolutely beautiful here,” Zoe said.

“I have met such wonderful residents who inspire me to become the best person I can be. I have found my motivation and passion again for work. There are 125 residents in our village. 24 serviced apartments in the community centre and 89 independent units!”

RetireAustralia is very keen on mentoring new recruits.

“I started on 8 August on 20 hours a week in reception, then moved into higher duties on 17 October. Then I became the relieving manager then I was appointed to the permanent position on 16 January,” she said.

“I have had such wonderful mentors in my journey.  Harish Bastain, Leonie Karlsson and Debra Green, my managers, have been amazing. There has been no hesitation from them when I need support.

“I have had wonderful support from fellow Village Managers Lee Ann Alejeo, when she came to Port Lincoln for a week to offer me support, and also Kathy Brazher-De Laine who stayed for 3 weeks!”

It’s the variety of life as a village manager that excites Zoe.

“Every day is different. I am kept on my toes with all the residents’ different personalities. I feel good in my heart knowing that I am here to put their needs first and I am their advocate.

“My advice is always work and stay in your personal values and the values of RetireAustralia (this way you know you are doing the best you can for yourself and residents). Never feel alone and always reach out when you need advice and support Enjoy what you do and also have fun with the residents.”

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Key things to help you everyday Village Operator

49 Aveo communities go pink annually and have raised over $1.2M for breast cancer research

Aveo, one of the nation’s largest retirement village operators, has a great workforce.

Every October, an increasing number of staff and residents go pink, to raise money for breast cancer research.

49 of its communities took part last year and 46 funding raising events took place, raising $94,487.32.

You name it the Aveo teams have done it: pink breakfasts, morning and high teas, BBQs/sausage sizzles; pink champagne dinners, themed events with live entertainment, trivia nights, cakes decorating competitions and sampling, bra pink pong, plastic duck fishing, chopstick hunting, and many more.

The PA Research Foundation CEO Damian Topp has even attended some of the fund raising events.

In total the workers and residents at Aveo have collected more than $1.2 million for Project Pink since starting fundraising in 2016 to support The University of Queensland Frazer Institute (formerly UQ Diamantina Institute) Group Leader Associate Professor Fiona Simpson and her team to progress their breast cancer research.

The Frazer Institute has commenced their phase two safety trial for HER2-positive breast cancer patients.

Pictured are the Pink team at Aveo Bayview Gardens on Sydney’s Northern Beaches: Alison Bennett, Melinda Akehurst, Adam Vesey, Glenn Hayes, Kirsty Cooke, Haydar Mohsin and Omar Al-Safadi.

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Village Manager Jo-Anne Quinn and Sales Manager Joanna Watkins named leaders in NSW

Jo-Anne Quinn has been named the Retirement Living Council’s NSW/ACT Village Manager of the Year and Joanna Watkins the Salesperson of the Year at a council event in Sydney last Thursday.

Jo-Anne is the Village Manager of Aveo’s The Manors of Mosman Retirement Village, 8km northeast of Sydney’s CBD. She has been working for Aveo since January 2015.

She said the award was for “all the hard work, doing all the little things right, building a team culture, having a really good staff, good care, really just acknowledgement of looking after our residents as they age.”

“I’m very excited, elated, enthusiastic and ready for the next 10 years,” she told the audience at the NSW Retirement Living Council Outlook event in Sydney.

Joanne is the Sales Manager at Australian Unity’s Willandra Village in Cromer, 20km northeast of Sydney’s CBD.

“I’m really honoured. It’s a very special moment,” she said on receiving her award from James Wiltshire, DCM Institute’s Executive Commercial Director (pictured).

“COVID was really challenging for everyone and it was the refurbishment, the legal team, the operation, everyone pulling together to create a really special feel or record-breaking sales,” she said

Jo-Anne and Joanne go forward to the National titles which will be announced on 22 June at the 2023 Property Council’s National Retirement Living Summit on the Gold Coast.