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Facility Manager Key things to help you everyday

Shrove Tuesday: The Sweetest Day of the Year

Shrove Tuesday, also known as Pancake Day, is a day of feasting and festivities that takes place the day before Ash Wednesday – the start of the Lent.

The origins of Shrove Tuesday date back to medieval times, when it was customary to use up all the rich ingredients in your pantry before the start of Lent. Pancakes were a popular choice because they were quick and easy to make, and used up ingredients such as eggs, butter, and sugar. These days, Shrove Tuesday is celebrated all over the world, and many people enjoy cooking up a storm in the kitchen, whipping up as many pancakes as they can eat.

To this day, a good number of retirement villages across the country incorporate Pancake Day into their activities calendar.  It is a day village Chef’s tend to dread with the pressure of making a large numbers of yummy pancakes in a very short period of time.

Anyways, we’ve been lucky enough to get a family recipe from a retirement village in south western Sydney for you to try out on Tuesday 21 February.

Ingredients:

  • 1 cup all-purpose flour
  • 2 tablespoons sugar
  • 2 teaspoons baking powder
  • 1/4 teaspoon salt
  • 1 cup milk
  • 1 large egg
  • 2 tablespoons unsalted butter, melted and cooled
  • 1 teaspoon vanilla extract
  • Non-stick cooking spray or additional melted butter for greasing the pan

Instructions:

  1. In a large bowl, whisk together the flour, sugar, baking powder, and salt.
  2. In another bowl, whisk together the milk, egg, melted butter, and vanilla extract.
  3. Pour the wet ingredients into the dry ingredients and mix until just combined (the batter will be lumpy). Don’t overmix, as this will result in tough pancakes.
  4. Heat a non-stick pan or griddle over medium heat. Grease the pan with cooking spray or melted butter.
  5. Pour about 1/4 cup of batter for each pancake onto the hot pan. Cook until small bubbles form on the surface of the pancake, about 2-3 minutes.
  6. Flip the pancake and cook until the other side is lightly browned, about 1-2 minutes more.
  7. Repeat with the remaining batter, adding more cooking spray or butter as needed.
  8. Serve the pancakes hot with your favourite toppings, such as butter, syrup, fruit, or whipped cream.

Enjoy your delicious pancakes! If you’re feeling creative, why add all sorts of toppings, from syrup and fruit to chocolate chips and bacon.

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Key things to help you everyday Village Operator

Reflections on ‘Renovate or Detonate’

“The conversation has to start very early.”

That is according to David Cowdery, General Manager of Property at BaptistCare NSW & ACT. Speaking at the ‘Renovate or Detonate’ webinar hosted by The WEEKLY SOURCE and facilitated by Christopher Baynes, CEO of DCM Group, David noted the key to a successful redevelopment project is to start communicating with residents early.

David emphasized that building trust with residents can take a year of consultation, and transparency is crucial in showing that the operator has their best interests in mind.

Callum Ross, Head of Developments at Levande shared his own experience, stressing the importance of being transparent and upfront about the project from start to finish, and putting strategies in place to minimize any disruptions, such as providing areas of respite, organizing bus trips, and communicating construction schedules.

Jeff Ross from Total Construction added to this by sharing how they put viewing platforms in place to allow residents to inspect the construction process and feel engaged with the project.

Callum noted that renewing communities is a big opportunity for the industry, and as professionals, it is our responsibility to ensure its success. Whether it be a renovation, renewal, or full community redevelopment, engaging residents and bringing them along for the journey is crucial.

To achieve this, the following tips can be considered:

  1. Be proactive: Start communicating with the residents as early as possible to ensure that everyone has ample time to ask questions and provide input.
  2. Use clear, simple language: Avoid technical jargon and use clear, simple language to communicate the details of the project, including scale, scope and timeframes.
  3. Utilise multiple channels: To reach as many people as possible, consider using multiple communication channels, such as email, newsletters, social media, and public meetings.
  4. Be transparent: Be transparent about the goals and process of the project, being honest about any challenges or limitations you may face.
  5. Address concerns: Address any concerns that residents may have about the project, providing clear and concise answers.
  6. Highlight the benefits: Highlight the benefits of the project, such enhancement to resident experiences through improved amenities, and desirability of the community for future residents.
  7. Encourage participation: Encourage residents to participate in the process and provide feedback. This can be done through resident meetings, online surveys, or other engagement methods.

The WEEKLY SOURCE’s ‘Renovate or Detonate’ webinar looked at the tough choice between renovating and extending the life of a building asset, or demolishing and building a repositioned village. Lead by DCM Group CEO, Chris Baynes, panel discusses what to consider, the potential challenges, and the outcomes you can hope to achieve through an architecture and design, construction, project management and operator lens.

Panellists:

  • Mahi Lau | Principal, Stanton Dahl Architects
  • David Cowdery | General Manager Property, BaptistCare NSW & ACT
  • Jeff Jones | CEO, Total Construction
  • Calum Ross | Head of Development, Levande 
  • Anthony Felice | Sector Lead, Aged Care and Retirement Living NSW, TSA
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Facility Manager Key things to help you everyday

Ingenia’s award-winning land lease employee mentoring new community manager

After spending 10 years at Crowne Plaza Hunter Valley, Deb Howard (pictured left with Ann Blair) just felt ready for a change in career.

“However, I was unsure what that looked like.  I realised that there were so many transferable skills from hotel management to an over 55’s community and decided quickly that this was the right career path for me,” said Deb, who has been appointed Community Manager of lngenia Lifestyle’s  Natura Port Stephens at Bobs Farm in the NSW Hunter region.    

“The change has been extremely positive, and the onboarding program at Ingenia is incredible.  I have been lucky enough to have visited many communities in the past two months to learn what I can from each Community Manager.”

Natura Port Stephens is expected to welcome its first residents in late May with the first stage of 20 homes due for settlement.

Deb has bonded with Ann Blair, Community Manager at Plantations at Woolgoolga on the NSW Mid-North Coast. Ann was named Land Lease Employee of the Year at the Caravanning and Camping Industry Association NSW Awards for Excellence 2022.   

“Ann has been a great mentor for me since day one. I was lucky enough to spend a week with Ann at Plantations where I witnessed a very well-managed community with engaged residents and staff.  Ann, along with many other Community Managers, has passed on their wisdom and knowledge to allow me the skills and know how to effectively manage Natura Port Stephens,” said Deb.

From the first time Ann spoke with Deb there was a sense of collaboration.

“It been a joy to work with her and assist her to define how she would like her community to develop.

“Managing a community with all the variety of demands can be quite challenging and although everyone has a slightly different approach, consistency and integrity underpin the building of good relationships and communities.”

“Natura will be a boutique community of only 111 homes so Debra will be in a position to know her residents well.  I am confident Deb’s background in hotels and her natural demeanour will set her up very well to have a wonderful experience and give her the opportunity to share her unique skills with her community”.

Ann said If she were to give specific advice to a fellow community manager would be to ‘be yourself – let yourself shine’ as this will build good rapport with others.

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Facility Manager Key things to help you everyday

How caring for others changed Donna’s life

Fifteen years ago, Donna Haar worked as a factory supervisor in regional South Australia. 

It was then that she found her calling. 

“All my three kids were in school at the time, so I was able to study my Certificate III in Aged Care during the day, while working the night shifts full-time’ she said. 

“I did my four-week placement at Resthaven Craigmore, and it was here that I learned of Resthaven’s services in the community, which quickly became of interest to me.” 

In 2007, Donna completed her certificate, and applied to Resthaven Paradise Community Services. 

“I thoroughly enjoyed working in clients’ homes. As a Home Support Worker, I met with the same clients each week, and was able to build strong connections, and I loved being able to see their progress.” 

With an interest to have more involvement in developing clients’ care and support plans, Donna moved up to Program Assistant, and then Coordinator at the Not For Profit’s Northern Community Services, where she is now. 

“I have made beautiful friendships over the years, and have even managed to support one client through my entire time with Resthaven,” she added. 

“No matter your circumstances, there is something for everyone here—take it from me, you won’t turn back!” 

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Facility Manager Key things to help you everyday

Carinity Village Manager Maddison Jones knows what residents want

Carinity’s Retirement Village Manager, Maddison Jones, knows what most residents seek when deciding to enter a village.

“The common requirement is a place that is safe and secure to give residents confidence about their belongings and their own wellbeing,” Maddison said.

“Additionally, the social side and mental health of residents is important, and we have beautiful communities that genuinely care and check in with one another in this significant life change.”

She added the residents of Carinity’s five retirement communities “come from all different backgrounds and places.”

Maddison was a family lawyer before her change of career.

“My first role in aged care was a combination of retirement village manager, home care coordinator and RAC admissions. It was a great learning experience, and I thoroughly enjoyed the role, before progressing into senior management positions overlooking a significant retirement living, home care and CHSP portfolio,” Maddison said.

“In my current role at Carinity, my focus is purely on retirement living and collaborating with our great home care teams to keep our residents independent and living in their homes for a long as possible. I lead a wonderful team who put the residents of Carinity at the heart of everything they do. My favourite part of the role is getting to know the residents and hearing their life stories.”

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Key things to help you everyday Latest industry developments

Retirement leaders confident about the future, survey says

DCM has surveyed 40 of the most dynamic and interesting retirement living and aged care industry leaders about their outlook for 2023.

Retirement living operators are focussing on developing new and innovative models of care that deliver baby boomers more dynamic and flexible retirement living options. Nearly than half of those who responded (46%) said they will be investing in co-located/continuum of care retirement living models.

CONTINUE READING

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Key things to help you everyday Village Operator

Nutrition is fundamental to better care

Speaking at Village Summit 2022, Sarah Donnelly, National Strategic Account Manager, SPC Care, said “50% of older Australians are at risk of becoming malnourished or are malnourished.”

“Malnutrition is an under-recognised and under-treated problem affecting older adults,” Sarah went on to say before introducing SPC Care, the dedicated nutritional health care division of SPC Global – an Australian food manufacturer with a rich history exceeding 100 years.

SPC Care aims to meet the unique and diverse nutritional needs of vulnerable individuals and the health care organisations, institutions and carers that look after them. Formed in 2021, SPC Care has been quick to established a leadership position in the provision of nutritious, innovative and affordable food into the healthcare sector through its ownership of The Good Meal Co (Frozen Meals) and ProVital (Functional Fruit).

The value of products such as those made available by The Good Meal Co have become a increasingly important part of village operations in a post-COVID world. Village Managers regularly look to new innovation in order to facilitate access to services residents need, when they need them.

The Good Meal Co is available to Home Care and NDIS participants and boasts a wide menu of meals which can be accessed through an online portal and delivered directly to residents homes.

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Key things to help you everyday Latest industry developments

Have your say on seniors housing changes in new NSW Housing SEPP

The NSW Government has released an Explanation of Intended Effect (EIE) on its proposed amendments to the State Environmental Planning Policy (Housing) 2021 (Housing SEPP), including a draft Seniors Housing Design Guide developed by Calderflower Architects.

The EIE from the DPE includes proposed updates to accessibility standards for seniors’ independent living units, as well as the reclassification of what used to be called “hostels” into a “supported living” category, encompassing smaller-scale seniors and disability housing.

Lara Calder, Managing Director at Calderflower (pictured), told The Weekly SOURCE that proposed changes in the SEPP mean that retirement village developers may be able to slim down some of the spatial requirements for their units.

“These are very space-hungry buildings, because they have to comply with the requirements for accessibility, and the Australian standard 1428. A lot of retirement providers find that quite onerous, because their apartment is just blown out into a much bigger dimension.

“You could potentially get more units in because, if you’re not having to have so much space in one apartment, you can have a slightly more efficient floor space ratio for each unit,” she said.

Lara is urging operators to have a look at the new guidelines and send in their feedback.

“I don’t think a lot of people know that these changes have happened. If we can alert people that there are changes afoot, and that they’re available to review, and they also are invited to comment, then it’d be good to get feedback,” she said.

Operators and developers can have their say about the new Seniors Design Guide until 19 December.

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Facility Manager Key things to help you everyday Village Operator

QLD Govt launches retirement village comparison site using mandatory operator data

The Queensland Government has implemented a new website that will allow seniors to quickly compare retirement villages in the state.

The website uses mandatory Village Comparison Documents provided by Queensland’s 330 retirement village operators. According to Minister for Communities and Housing Leeanne Enoch (pictured), the site provides “greater security and certainty” for seniors looking to move into retirement living.

“Our new website provides access to this information for seniors and their families in an accessible, easily digestible format. It lets users compare services, facilities and location advantages such as distance to shops, hospitals and public transport options.

“It provides some guidance on the ongoing price range for accommodation units and some examples of cost scenarios. It makes the job of narrowing down options a whole lot easier and quicker for seniors and their families,” she said.

The site does not give information on fees and charges, advising seniors instead to contact villages individually, as well as urging them to obtain independent legal and financial advice before signing.

“The safeguards we introduced with the amendment of the Retirement Villages Act 2019 include improved pre-contractual disclosure allowing prospective residents to make better-informed decisions and giving them more time to get advice, improved behavioural standards for residents and operators and time limits to enable resident certainty around the payment of exit entitlements,” said Ms Enoch.

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Facility Manager Key things to help you everyday Village Operator

Winners of 1,000 DCM Institute professional development point awards in Perth

VILLAGE SUMMIT 2022 continued in Brisbane and Perth last week, with DCM Institute once again taking a moment to recognise individual excellence in professional development.

Starting in Brisbane, Karen Brown from BHCL’s Arbor Sherwood Retirement Village was recognised for successfully reaching 1,000 professional development (PD) points as part of DCM Institute’s Village Management Professional Program.

Likewise in Perth, where there were five Program participants recognised for the same achievement: Sarah Mosconi (Bethanie); Susan Reeves (Kwinana); and Amanda House, Mandy Williams and Adam Green, all from Southern Cross Care WA.

DCM Institute’s commitment to the professional development of Village Management across the country continues this week as VILLAGE SUMMIT 2022 heads to Melbourne on 17 November, before concluding in Sydney on 1 December.

Image: Karen Brown with Tiffany Folbigg, DCM Institute’s National Administrator.