Thank you for supporting us!
What a huge achievement by the DCM Institute team to be moving into our third year with consistent and growing participation in the Village Management Professional Development program.
We are all very proud – and appreciative – especially with the significant impact of COVID on DCMI participants and the need to restructure the program to deliver workshop days online.
We had to ensure you continued to receive great value, professional development and new opportunities to feel connected to the wider industry.
Sally boosts participant support
Six months ago, we introduced a participant care service to our program to ensure that participants continue to be well supported.
Sally Middleton joined our team to fulfil this role and she has conducted over 250 individual participant check-ins to support our participants achieve their learning goals.
Sally has also onboarded or provided portal refresher sessions to over 140 participants, and supported over 20% of participants to find the information they are looking for either in our online portal or on industry-specific websites.
Jacqui boosts sales and leadership
Whilst COVID put a temporary hold on the face-to-face workshop days, the DCMI team continued to innovate. We engaged Jacqui Perkins to lead Retirement Village specific Sales & Leadership interactive masterclasses.
Jacqui brings fresh concepts – always important with sales. The feedback on these masterclass sessions has been great and we have seen a number of sales consultants join the program to access these masterclasses and the valuable information available on the online Knowledge Centre portal.
Face to face networking is back
However, what we are most excited about is we are heading back to Face-to-Face activities! Village network meetings have already been held in SA, NSW, Vic and soon to be ACT, WA, QLD & TAS.
Even better, we return to Face-to-Face workshop days in June.
The DCMI team will return to the capital cities to conduct these valuable Professional Development workshop days. We are so looking forward to getting back to these sessions and the added value of the shared learning we get to share together.
Please join us; please invest in yourself
If you are interested in joining the VMPD program, please register here.